https://community.sinch.com/t5/Viber/User-Initiated-Messages-to-a-Viber-Business-Messaging-Account/ta-p/9461 <DIV class="lia-message-template-question-zone"> <H2>Question</H2> <P>How does a Viber user initiate a conversation with a business using Viber Business Messaging?</P> <P>&nbsp;</P> </DIV> <DIV class="lia-message-template-answer-zone"> <H2>Answer</H2> <P>Unlike Whatsapp, a business using Viber Business Messaging cannot be contacted using a phone number alone.</P> <P>&nbsp;</P> <P>To enable the Viber user to reach out, the business must provide a URL link of the format :&nbsp;<A href="viber://chat?service=" target="_blank" rel="nofollow noopener">viber://chat?service</A><SPAN>=&lt;Sender_ID&gt;</SPAN></P> <P>&nbsp;</P> <P><SPAN>This can be placed on their website pages and will trigger the Viber App to launch if it is installed on the users device.</SPAN></P> <P>&nbsp;</P> <P><SPAN>The Sinch Account Manager will be able to provide you with the Business Sender ID.</SPAN></P> </DIV> Mon, 11 Jul 2022 15:07:49 GMT Tauben_Tenty 2022-07-11T15:07:49Z https://community.sinch.com/t5/Viber/User-Initiated-Messages-to-a-Viber-Business-Messaging-Account/ta-p/9461 <DIV class="lia-message-template-question-zone"> <H2>Question</H2> <P>How does a Viber user initiate a conversation with a business using Viber Business Messaging?</P> <P>&nbsp;</P> </DIV> <DIV class="lia-message-template-answer-zone"> <H2>Answer</H2> <P>Unlike Whatsapp, a business using Viber Business Messaging cannot be contacted using a phone number alone.</P> <P>&nbsp;</P> <P>To enable the Viber user to reach out, the business must provide a URL link of the format :&nbsp;<A href="viber://chat?service=" target="_blank" rel="nofollow noopener">viber://chat?service</A><SPAN>=&lt;Sender_ID&gt;</SPAN></P> <P>&nbsp;</P> <P><SPAN>This can be placed on their website pages and will trigger the Viber App to launch if it is installed on the users device.</SPAN></P> <P>&nbsp;</P> <P><SPAN>The Sinch Account Manager will be able to provide you with the Business Sender ID.</SPAN></P> </DIV> Mon, 11 Jul 2022 15:07:49 GMT https://community.sinch.com/t5/Viber/User-Initiated-Messages-to-a-Viber-Business-Messaging-Account/ta-p/9461 Tauben_Tenty 2022-07-11T15:07:49Z