What information is required for Toll-Free sender verification?

Meredith_W — Fri, 02 Jan 2026 14:43:56 GMT

In order to complete Toll Free sender verification, you must provide information to help identify the message sender, as well as ensure that there are proper measures in place to send compliant traffic. The business information provided should be for the end-user business, i.e., the information of the business with which the customer is engaging.

The following data is required for Toll-Free sender verification:

Business Name*
Corporate Website*
Business Address*
Business Registration Number*
Business Registration Number Format*
Entity Type*
Business Country Registered*
Business Compliance Contact*
Expected Message Volume
Toll-Free Phone Number(s) to be Verified
Use Case Category
Use Case Description / Summary
Confirmation/Welcome Message*
HELP Message*
Sample Production Message Content*
Terms & Conditions URL
Privacy Policy URL*
Opt-in Description**
Opt-in Details (include link to, image of, or scanned copy of opt-in, if applicable)**
ISV/Reseller (Optional)
Additional Supporting Details (Optional)
Campaign Authorization Token (if use case category is political)*

*All business information should correspond to the end business, i.e., the true sender of the message or content creator. See this article for more info: What business contact information should I provide for Toll-Free sender verification?

**A compliant opt-in process is required in order to verify your toll-free number. See this article for more info: What opt-in documentation is required for Toll-Free sender verification?

article What information is required for Toll-Free sender verification? in Toll-Free Numbers (TFN)

What information is required for Toll-Free sender verification?