article How do I disconnect an SMS channel from a Conversation API app? in SMS https://community.sinch.com/t5/SMS/How-do-I-disconnect-an-SMS-channel-from-a-Conversation-API-app/ta-p/20061 <DIV class="lia-message-template-content-zone"> <P>You may wish to use an existing SMS channel with a Conversation API app other than the one to which the channel is currently assigned. In order to do so, you must make the SMS channel available by disconnecting it from its currently connected Conversation API app.</P> <P>&nbsp;</P> <P>To disconnect an SMS channel from a Conversation API app:</P> <P>&nbsp;</P> <OL> <LI>Navigate to the <A title="Sinch Build Dashboard" href="https://dashboard.sinch.com/?utmcsr=(direct)&amp;utmcmd=(none)&amp;utmccn=(not%20set)" rel="noopener noreferrer" target="_blank">Sinch Build Dashboard</A>.<BR /><BR /></LI> <LI>Select the&nbsp;<STRONG>SMS</STRONG> tab and click&nbsp;<STRONG>SMS Channel</STRONG>.<BR /><BR /><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-message-image-wrapper lia-message-image-actions-narrow lia-message-image-actions-below"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sam_Williams_0-1793296762711.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7655iBA280044D978A37F/image-size/large?v=v2&amp;px=999" role="button" title="Sam_Williams_0-1793296762711.png" alt="Sam_Williams_0-1793296762711.png" /></span></SPAN></SPAN></SPAN> <P>&nbsp;</P> <BR /><BR /></LI> <LI>Click the SMS channel which you'd like to make available.<BR /><BR /><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-message-image-wrapper lia-message-image-actions-narrow lia-message-image-actions-below"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sam_Williams_1-1793296762698.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7656iDC29318AE9914C93/image-size/large?v=v2&amp;px=999" role="button" title="Sam_Williams_1-1793296762698.png" alt="Sam_Williams_1-1793296762698.png" /></span></SPAN></SPAN></SPAN> <P>&nbsp;</P> <BR />The SMS channel's configuration details are displayed.<BR /><BR /></LI> <LI>Click the <STRONG>Integration</STRONG> tab and click the disconnect button to disconnect the currently connected Conversation API app.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sam_Williams_3-1793297207142.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7658iD5E6E5378AC984CC/image-size/large?v=v2&amp;px=999" role="button" title="Sam_Williams_3-1793297207142.png" alt="Sam_Williams_3-1793297207142.png" /></span> <P>&nbsp;</P> <BR /> <P>&nbsp;</P> </LI> </OL> <P>Once you have made the SMS channel available, <A href="https://community.sinch.com/t5/SMS/How-do-I-configure-Conversation-API-s-SMS-channel/ta-p/19593" target="_blank">you may assign it to another Conversation API app.</A> For information on how to create new Conversation API apps, see <A title="How to create a Conversation API App" href="https://community.sinch.com/t5/Conversation-API/How-to-create-a-Conversation-API-App/ta-p/8069" target="_blank" rel="noopener">How to create a Conversation API App</A>?</P> </DIV> Thu, 29 Oct 2026 18:08:38 GMT Sam_Williams 2026-10-29T18:08:38Z How do I disconnect an SMS channel from a Conversation API app? https://community.sinch.com/t5/SMS/How-do-I-disconnect-an-SMS-channel-from-a-Conversation-API-app/ta-p/20061 <DIV class="lia-message-template-content-zone"> <P>You may wish to use an existing SMS channel with a Conversation API app other than the one to which the channel is currently assigned. In order to do so, you must make the SMS channel available by disconnecting it from its currently connected Conversation API app.</P> <P>&nbsp;</P> <P>To disconnect an SMS channel from a Conversation API app:</P> <P>&nbsp;</P> <OL> <LI>Navigate to the <A title="Sinch Build Dashboard" href="https://dashboard.sinch.com/?utmcsr=(direct)&amp;utmcmd=(none)&amp;utmccn=(not%20set)" rel="noopener noreferrer" target="_blank">Sinch Build Dashboard</A>.<BR /><BR /></LI> <LI>Select the&nbsp;<STRONG>SMS</STRONG> tab and click&nbsp;<STRONG>SMS Channel</STRONG>.<BR /><BR /><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-message-image-wrapper lia-message-image-actions-narrow lia-message-image-actions-below"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sam_Williams_0-1793296762711.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7655iBA280044D978A37F/image-size/large?v=v2&amp;px=999" role="button" title="Sam_Williams_0-1793296762711.png" alt="Sam_Williams_0-1793296762711.png" /></span></SPAN></SPAN></SPAN> <P>&nbsp;</P> <BR /><BR /></LI> <LI>Click the SMS channel which you'd like to make available.<BR /><BR /><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-inline-image-display-wrapper lia-image-align-inline"><SPAN class="lia-message-image-wrapper lia-message-image-actions-narrow lia-message-image-actions-below"><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sam_Williams_1-1793296762698.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7656iDC29318AE9914C93/image-size/large?v=v2&amp;px=999" role="button" title="Sam_Williams_1-1793296762698.png" alt="Sam_Williams_1-1793296762698.png" /></span></SPAN></SPAN></SPAN> <P>&nbsp;</P> <BR />The SMS channel's configuration details are displayed.<BR /><BR /></LI> <LI>Click the <STRONG>Integration</STRONG> tab and click the disconnect button to disconnect the currently connected Conversation API app.<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Sam_Williams_3-1793297207142.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/7658iD5E6E5378AC984CC/image-size/large?v=v2&amp;px=999" role="button" title="Sam_Williams_3-1793297207142.png" alt="Sam_Williams_3-1793297207142.png" /></span> <P>&nbsp;</P> <BR /> <P>&nbsp;</P> </LI> </OL> <P>Once you have made the SMS channel available, <A href="https://community.sinch.com/t5/SMS/How-do-I-configure-Conversation-API-s-SMS-channel/ta-p/19593" target="_blank">you may assign it to another Conversation API app.</A> For information on how to create new Conversation API apps, see <A title="How to create a Conversation API App" href="https://community.sinch.com/t5/Conversation-API/How-to-create-a-Conversation-API-App/ta-p/8069" target="_blank" rel="noopener">How to create a Conversation API App</A>?</P> </DIV> Thu, 29 Oct 2026 18:08:38 GMT https://community.sinch.com/t5/SMS/How-do-I-disconnect-an-SMS-channel-from-a-Conversation-API-app/ta-p/20061 Sam_Williams 2026-10-29T18:08:38Z