https://community.sinch.com/t5/SMS/Where-do-I-find-technical-help-for-failed-SMS/ta-p/19519 <DIV class="lia-message-template-content-zone"> <P>To find technical help for failed SMS, we recommend you first reference our <A href="https://developers.sinch.com/" target="_blank" rel="noopener">Developer Documentation Portal</A>&nbsp;where you can find helpful guidance and information. To look up error codes and for further troubleshooting please refer to the&nbsp;<A href="https://developers.sinch.com/docs/sms/smpp/error-codes" target="_blank" rel="noopener">error codes</A>&nbsp;section.&nbsp;</P> <P>&nbsp;</P> <P>In addition you can view our&nbsp;<A href="https://status.sinch.com/" target="_blank" rel="noopener">status page</A> to check for any issues that may have been reported across the Sinch platform.</P> <P>&nbsp;</P> <P>If you still need help contact your Sinch Account Manager. If your&nbsp;<A href="https://community.sinch.com/t5/Build-Dashboard/Who-is-my-account-manager/ta-p/9668" target="_self">Account Manager</A> is Online Team, to assist with failed messages on your Sinch Build account, reach out to <A href="mailto:onlineteam@sinch.com" target="_blank" rel="noopener">onlineteam@sinch.com</A>. When raising a ticket, please be sure to include sample message IDs, timestamps, and your Sinch <A href="https://community.sinch.com/t5/Build-Dashboard/Where-do-I-find-my-Account-ID/ta-p/7175" target="_self">account ID</A> so we can help to solve the issue as promptly as we can.</P> </DIV> Wed, 29 Apr 2026 09:44:58 GMT caitlinfoster 2026-04-29T09:44:58Z https://community.sinch.com/t5/SMS/Where-do-I-find-technical-help-for-failed-SMS/ta-p/19519 <DIV class="lia-message-template-content-zone"> <P>To find technical help for failed SMS, we recommend you first reference our <A href="https://developers.sinch.com/" target="_blank" rel="noopener">Developer Documentation Portal</A>&nbsp;where you can find helpful guidance and information. To look up error codes and for further troubleshooting please refer to the&nbsp;<A href="https://developers.sinch.com/docs/sms/smpp/error-codes" target="_blank" rel="noopener">error codes</A>&nbsp;section.&nbsp;</P> <P>&nbsp;</P> <P>In addition you can view our&nbsp;<A href="https://status.sinch.com/" target="_blank" rel="noopener">status page</A> to check for any issues that may have been reported across the Sinch platform.</P> <P>&nbsp;</P> <P>If you still need help contact your Sinch Account Manager. If your&nbsp;<A href="https://community.sinch.com/t5/Build-Dashboard/Who-is-my-account-manager/ta-p/9668" target="_self">Account Manager</A> is Online Team, to assist with failed messages on your Sinch Build account, reach out to <A href="mailto:onlineteam@sinch.com" target="_blank" rel="noopener">onlineteam@sinch.com</A>. When raising a ticket, please be sure to include sample message IDs, timestamps, and your Sinch <A href="https://community.sinch.com/t5/Build-Dashboard/Where-do-I-find-my-Account-ID/ta-p/7175" target="_self">account ID</A> so we can help to solve the issue as promptly as we can.</P> </DIV> Wed, 29 Apr 2026 09:44:58 GMT https://community.sinch.com/t5/SMS/Where-do-I-find-technical-help-for-failed-SMS/ta-p/19519 caitlinfoster 2026-04-29T09:44:58Z