Sinch Identity Single Sign-On

Shahzad_Ismail — Tue, 24 Mar 2026 17:24:52 GMT

The Sinch Identity single sign-on allows you to seamlessly login to any existing Sinch services that you may use. The best part is that your existing login credentials (for Sinch Dashboard or Mailgun Control panel) will be migrated across to create your new Sinch ID.

What is Sinch ID?

Your Sinch ID is a single user identity for all Sinch products and services. With Sinch ID, you can use one set of login credentials and two-factor authentication (2FA) to login to multiple dashboards within our communications ecosystem. We are starting with the Sinch Dashboard and the Mailgun Control Panel, where using the Sinch ID you can now use the same credentials to access both platforms.

Your Sinch ID will be managed in its own application (https://id.sinch.com), where you can:

Enroll in 2FA (SMS or App)
Obtain recovery codes
Change your password.

What Sinch ID provides

SAML SSO: lets your organization's Identity Provider (IdP) authenticate users, so they sign
in with their company credentials instead of a password
Multi-factor authentication (MFA): adds a second factor via SMS, an authenticator app, or a hardware security key.
Passkeys: sign in without a password using Face ID, Touch ID, or a PIN.
Password reset: change your password from within the dashboard.

Feature availability

The features available to you depend on which Sinch product you're using. Not every product exposes every Sinch ID feature. Check the relevant section below for details on what's supported and how to get access.

How does this impact me?

Important: This change will not affect all users and is being rolled out in a phased manner.

As an existing customer, you do not have to do anything – your existing email/password and 2FA will be automatically migrated to a Sinch ID.

Refer to Signing in using Sinch ID for the sign steps using SInch ID.

Got Questions?