https://community.sinch.com/t5/Sinch-AI/What-is-Transcription/ta-p/9645 <DIV class="lia-message-template-content-zone"> <P>Transcription can automate the process of converting audio files into text and vice-versa, providing you with the capability to extract meaningful insights from various forms of content.</P> <P>Transcription can help your business in the following ways:</P> <UL> <LI>By helping moderate audio content received in call centers</LI> <LI>By answering your customers using voice channels instead of text-only channels.</LI> </UL> <P>Transcription offers Speech-To-Text (STT) and Text-To-Speech (TTS) capabilities by using the best suppliers for these services.&nbsp; Transcription also includes a <A href="https://community.sinch.com/t5/Sinch-AI/What-is-NLU/ta-p/9655" target="_blank" rel="noopener">Natural Language Understanding (NLU)</A> analysis option, which can reveal the intents, entities, sentiment polarity (positive, negative, and neutral), and emotions (happy, sad, angry, fear, surprise, disgust) associated with the analyzed content.</P> </DIV> Wed, 31 Aug 2022 14:06:53 GMT Shahzad_Ismail 2022-08-31T14:06:53Z https://community.sinch.com/t5/Sinch-AI/What-is-Transcription/ta-p/9645 <DIV class="lia-message-template-content-zone"> <P>Transcription can automate the process of converting audio files into text and vice-versa, providing you with the capability to extract meaningful insights from various forms of content.</P> <P>Transcription can help your business in the following ways:</P> <UL> <LI>By helping moderate audio content received in call centers</LI> <LI>By answering your customers using voice channels instead of text-only channels.</LI> </UL> <P>Transcription offers Speech-To-Text (STT) and Text-To-Speech (TTS) capabilities by using the best suppliers for these services.&nbsp; Transcription also includes a <A href="https://community.sinch.com/t5/Sinch-AI/What-is-NLU/ta-p/9655" target="_blank" rel="noopener">Natural Language Understanding (NLU)</A> analysis option, which can reveal the intents, entities, sentiment polarity (positive, negative, and neutral), and emotions (happy, sad, angry, fear, surprise, disgust) associated with the analyzed content.</P> </DIV> Wed, 31 Aug 2022 14:06:53 GMT https://community.sinch.com/t5/Sinch-AI/What-is-Transcription/ta-p/9645 Shahzad_Ismail 2022-08-31T14:06:53Z