article Support Programs in Operator Support https://community.sinch.com/t5/Operator-Support/Support-Programs/ta-p/7437 <DIV class="lia-message-template-content-zone"> <P>Sinch Operator Support offer the following support programs:</P> <P>&nbsp;</P> <TABLE width="688px"> <TBODY> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Bronze</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Bronze Support program is designed to cater for all support needs related to non-mission critical systems such as test or trial systems.</P> </TD> </TR> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Silver</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Silver Support program provides a robust, entry level support offering. It includes Error Corrections, Software Updates, Helpdesk and Emergency Support.</P> </TD> </TR> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Gold</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Gold Support program is designed for operators wanting to get the most out of their flexible Sinch solution in a demanding business environment. In addition to the services provided by the Silver Support program, Advanced Configuration support is included.</P> </TD> </TR> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Platinum</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Platinum Support program is our most qualified program for personal support and proactive maintenance. In addition to the Gold Support program, you get access to further increased support levels and improved SLA times.</P> </TD> </TR> </TBODY> </TABLE> </DIV> Thu, 03 Jun 2021 10:28:32 GMT Shahzad_Ismail 2021-06-03T10:28:32Z Support Programs https://community.sinch.com/t5/Operator-Support/Support-Programs/ta-p/7437 <DIV class="lia-message-template-content-zone"> <P>Sinch Operator Support offer the following support programs:</P> <P>&nbsp;</P> <TABLE width="688px"> <TBODY> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Bronze</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Bronze Support program is designed to cater for all support needs related to non-mission critical systems such as test or trial systems.</P> </TD> </TR> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Silver</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Silver Support program provides a robust, entry level support offering. It includes Error Corrections, Software Updates, Helpdesk and Emergency Support.</P> </TD> </TR> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Gold</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Gold Support program is designed for operators wanting to get the most out of their flexible Sinch solution in a demanding business environment. In addition to the services provided by the Silver Support program, Advanced Configuration support is included.</P> </TD> </TR> <TR> <TD width="106px"> <P><FONT color="#003366"><STRONG>Platinum</STRONG></FONT></P> </TD> <TD width="581px"> <P>The Platinum Support program is our most qualified program for personal support and proactive maintenance. In addition to the Gold Support program, you get access to further increased support levels and improved SLA times.</P> </TD> </TR> </TBODY> </TABLE> </DIV> Thu, 03 Jun 2021 10:28:32 GMT https://community.sinch.com/t5/Operator-Support/Support-Programs/ta-p/7437 Shahzad_Ismail 2021-06-03T10:28:32Z