https://community.sinch.com/t5/KakaoTalk/Why-have-my-inbound-KakaoTalk-messages-stopped-working/ta-p/9487 <P>If your inbound messages have stopped working, we recommend you first review the information in the following article: <A id="link_6" class="page-link lia-link-navigation lia-custom-event" href="https://community.sinch.com/t5/KakaoTalk/Why-don-t-I-get-inbound-messages-from-KakaoTalk-users/ta-p/9187" target="_blank" rel="noopener">Why don't I get inbound messages from KakaoTalk users?</A>&nbsp;</P> <P>&nbsp;</P> <P>If the issue persists, you may have recently modified the KakaoTalk channel configuration for the corresponding Conversation API app. To review your KakaoTalk channel configuration:</P> <P>&nbsp;</P> <OL> <LI>Navigate to your&nbsp;<A href="https://dashboard.sinch.com/convapi/apps" target="_blank" rel="noopener">list of apps</A> in the&nbsp; Conversation API section of the <A href="https://dashboard.sinch.com/convapi/overview" target="_blank" rel="noopener">Sinch Customer Dashboard</A>.<BR /><BR /></LI> <LI>Select the app on which the KakaoTalk channel is configured.<BR /><BR /><EM><STRONG>Note:</STRONG></EM>&nbsp;<EM>If you have deleted the Conversation API app that was previously functioning, you must contact Sinch customer support for help.</EM><BR /><EM><BR /></EM></LI> <LI>Navigate to the&nbsp;<STRONG>KakaoTalk</STRONG> channel configuration.<BR /><BR /></LI> <LI>Examine the&nbsp;<STRONG>Enable Chat</STRONG> option:<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Dashboard configuration.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1917i0728039ED7B96D12/image-size/large?v=v2&amp;px=999" role="button" title="Dashboard configuration.png" alt="Dashboard configuration.png" /></span><BR /><BR /><SPAN>If the&nbsp;</SPAN><STRONG style="font-family: inherit;">Enable Chat</STRONG><SPAN> option is deactivated, you must toggle it in order to reactivate the chat function.</SPAN></LI> </OL> <P><SPAN>The&nbsp;</SPAN><A href="https://developers.sinch.com/docs/conversation/channel-support/kakaotalk/" target="_blank" rel="nofollow noopener noreferrer">Sinch Developer Documentation</A><SPAN>&nbsp;site contains comprehensive documentation and tutorials that demonstrate how we support KakaoTalk using the&nbsp;Sinch Conversation API.</SPAN></P> Wed, 03 Aug 2022 08:33:51 GMT Donna_M 2022-08-03T08:33:51Z https://community.sinch.com/t5/KakaoTalk/Why-have-my-inbound-KakaoTalk-messages-stopped-working/ta-p/9487 <P>If your inbound messages have stopped working, we recommend you first review the information in the following article: <A id="link_6" class="page-link lia-link-navigation lia-custom-event" href="https://community.sinch.com/t5/KakaoTalk/Why-don-t-I-get-inbound-messages-from-KakaoTalk-users/ta-p/9187" target="_blank" rel="noopener">Why don't I get inbound messages from KakaoTalk users?</A>&nbsp;</P> <P>&nbsp;</P> <P>If the issue persists, you may have recently modified the KakaoTalk channel configuration for the corresponding Conversation API app. To review your KakaoTalk channel configuration:</P> <P>&nbsp;</P> <OL> <LI>Navigate to your&nbsp;<A href="https://dashboard.sinch.com/convapi/apps" target="_blank" rel="noopener">list of apps</A> in the&nbsp; Conversation API section of the <A href="https://dashboard.sinch.com/convapi/overview" target="_blank" rel="noopener">Sinch Customer Dashboard</A>.<BR /><BR /></LI> <LI>Select the app on which the KakaoTalk channel is configured.<BR /><BR /><EM><STRONG>Note:</STRONG></EM>&nbsp;<EM>If you have deleted the Conversation API app that was previously functioning, you must contact Sinch customer support for help.</EM><BR /><EM><BR /></EM></LI> <LI>Navigate to the&nbsp;<STRONG>KakaoTalk</STRONG> channel configuration.<BR /><BR /></LI> <LI>Examine the&nbsp;<STRONG>Enable Chat</STRONG> option:<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Dashboard configuration.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1917i0728039ED7B96D12/image-size/large?v=v2&amp;px=999" role="button" title="Dashboard configuration.png" alt="Dashboard configuration.png" /></span><BR /><BR /><SPAN>If the&nbsp;</SPAN><STRONG style="font-family: inherit;">Enable Chat</STRONG><SPAN> option is deactivated, you must toggle it in order to reactivate the chat function.</SPAN></LI> </OL> <P><SPAN>The&nbsp;</SPAN><A href="https://developers.sinch.com/docs/conversation/channel-support/kakaotalk/" target="_blank" rel="nofollow noopener noreferrer">Sinch Developer Documentation</A><SPAN>&nbsp;site contains comprehensive documentation and tutorials that demonstrate how we support KakaoTalk using the&nbsp;Sinch Conversation API.</SPAN></P> Wed, 03 Aug 2022 08:33:51 GMT https://community.sinch.com/t5/KakaoTalk/Why-have-my-inbound-KakaoTalk-messages-stopped-working/ta-p/9487 Donna_M 2022-08-03T08:33:51Z