https://community.sinch.com/t5/KakaoTalk/Why-did-my-AlimTalk-message-delivery-fail/ta-p/9188 <DIV class="lia-message-template-content-zone"> <P>In some cases, KakaoTalk may set your business' phone number to <STRONG>inactive</STRONG>, depending on your location and the level of activity associated with your account.</P> <P>&nbsp;</P> <P>For example, if you are still in the process of configuring a KakaoTalk channel, and your business is located outside of South Korea, you may not be actively using KakaoTalk on a daily basis. If so, KakaoTalk may set the phone number associated with your account to <STRONG>inactive</STRONG>. Then, when attempting to send an <A href="https://community.sinch.com/t5/KakaoTalk/What-is-AlimTalk-%EC%95%8C%EB%A6%BC%ED%86%A1/ta-p/7916" target="_blank" rel="noopener">AlimTalk</A> message, you may receive an error with a reason like the one below:</P> <P>&nbsp;</P> <LI-CODE lang="markup">CHANNEL_REJECT : The underlying channel reported: 3018: Unable to send messages (invalid or broken KakaoTalk user)</LI-CODE> <P>&nbsp;</P> <P>To address this, simply log on to your business' account and use the KakaoTalk app for a while. Then, KakaoTalk will reactivate your account. To ensure the system is properly synchronized, try sending a new message one day after your account is reactivated.</P> <P>&nbsp;</P> <P><EM>The <A href="https://developers.sinch.com/docs/conversation/channel-support/kakaotalk/" target="_blank" rel="noopener">Sinch Developer Documentation</A> site contains comprehensive documentation that illustrates how Sinch supports KakaoTalk through the Conversation API.</EM></P> </DIV> Thu, 22 Sep 2022 13:36:33 GMT Donna_M 2022-09-22T13:36:33Z https://community.sinch.com/t5/KakaoTalk/Why-did-my-AlimTalk-message-delivery-fail/ta-p/9188 <DIV class="lia-message-template-content-zone"> <P>In some cases, KakaoTalk may set your business' phone number to <STRONG>inactive</STRONG>, depending on your location and the level of activity associated with your account.</P> <P>&nbsp;</P> <P>For example, if you are still in the process of configuring a KakaoTalk channel, and your business is located outside of South Korea, you may not be actively using KakaoTalk on a daily basis. If so, KakaoTalk may set the phone number associated with your account to <STRONG>inactive</STRONG>. Then, when attempting to send an <A href="https://community.sinch.com/t5/KakaoTalk/What-is-AlimTalk-%EC%95%8C%EB%A6%BC%ED%86%A1/ta-p/7916" target="_blank" rel="noopener">AlimTalk</A> message, you may receive an error with a reason like the one below:</P> <P>&nbsp;</P> <LI-CODE lang="markup">CHANNEL_REJECT : The underlying channel reported: 3018: Unable to send messages (invalid or broken KakaoTalk user)</LI-CODE> <P>&nbsp;</P> <P>To address this, simply log on to your business' account and use the KakaoTalk app for a while. Then, KakaoTalk will reactivate your account. To ensure the system is properly synchronized, try sending a new message one day after your account is reactivated.</P> <P>&nbsp;</P> <P><EM>The <A href="https://developers.sinch.com/docs/conversation/channel-support/kakaotalk/" target="_blank" rel="noopener">Sinch Developer Documentation</A> site contains comprehensive documentation that illustrates how Sinch supports KakaoTalk through the Conversation API.</EM></P> </DIV> Thu, 22 Sep 2022 13:36:33 GMT https://community.sinch.com/t5/KakaoTalk/Why-did-my-AlimTalk-message-delivery-fail/ta-p/9188 Donna_M 2022-09-22T13:36:33Z