https://community.sinch.com/t5/KakaoTalk/Why-don-t-I-get-inbound-messages-from-KakaoTalk-users/ta-p/9187 <DIV class="lia-message-template-content-zone"> <P>When setting up the KakaoTalk channel of the Conversation API, it's possible for Sinch customers to configure their solution to send only <A href="https://community.sinch.com/t5/KakaoTalk/What-is-AlimTalk-%EC%95%8C%EB%A6%BC%ED%86%A1/ta-p/7916" target="_blank" rel="noopener">AlimTalk</A> and <A href="https://community.sinch.com/t5/KakaoTalk/What-is-FriendTalk-%EC%B9%9C%EA%B5%AC%ED%86%A1/ta-p/7908" target="_blank" rel="noopener">KakaoTalk Brandmessage</A> messages. These are outbound messages only.</P> <P>&nbsp;</P> <P>Inbound KakaoTalk messages are delivered as <A href="https://community.sinch.com/t5/KakaoTalk/What-is-ConsultationTalk-%EC%83%81%EB%8B%B4%ED%86%A1/ta-p/9184" target="_blank" rel="noopener">ConsultationTalk</A> messages. ConsultationTalk message support can be added to your KakaoTalk channel configuration as required. When ConsultationTalk message support is enabled for your solution, the chat service in the KakaoTalk Channel Manager will be disabled, and all inbound ConsultationTalk messages will be delivered directly to the customer's <A href="https://community.sinch.com/t5/Glossary/Webhook/ta-p/7801" target="_blank" rel="noopener">webhook</A> via the Conversation API. You will be unable to see the chat history in the KakaoTalk Channel Manager.</P> <P>&nbsp;</P> <P>Make sure that the 1:1 chatting is enabled on your KakaoTalk Channel Manager. You can do on the dashboard and toggle ON:<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="toggle chatting (en).png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1898iD5A0B7821DA8691B/image-size/large?v=v2&amp;px=999" role="button" title="toggle chatting (en).png" alt="toggle chatting (en).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="toggle chatting.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1899i040C5158EC26FE56/image-size/large?v=v2&amp;px=999" role="button" title="toggle chatting.png" alt="toggle chatting.png" /></span></P> <P>&nbsp;</P> <P><EM><STRONG>Note:</STRONG> For information on how to add a webhook to a Conversation API app, see <A href="https://community.sinch.com/t5/Conversation-API/How-to-add-a-webhook-to-a-Conversation-API-app/ta-p/8100" target="_blank" rel="noopener">this article</A>.</EM></P> <P>&nbsp;</P> <P>The <A href="https://developers.sinch.com/docs/conversation/channel-support/kakaotalk/" target="_blank" rel="noopener">Sinch Developer Documentation</A> site contains comprehensive documentation that illustrates how Sinch supports KakaoTalk through the Conversation API.</P> </DIV> Thu, 30 Oct 2025 12:03:28 GMT Donna_M 2025-10-30T12:03:28Z https://community.sinch.com/t5/KakaoTalk/Why-don-t-I-get-inbound-messages-from-KakaoTalk-users/ta-p/9187 <DIV class="lia-message-template-content-zone"> <P>When setting up the KakaoTalk channel of the Conversation API, it's possible for Sinch customers to configure their solution to send only <A href="https://community.sinch.com/t5/KakaoTalk/What-is-AlimTalk-%EC%95%8C%EB%A6%BC%ED%86%A1/ta-p/7916" target="_blank" rel="noopener">AlimTalk</A> and <A href="https://community.sinch.com/t5/KakaoTalk/What-is-FriendTalk-%EC%B9%9C%EA%B5%AC%ED%86%A1/ta-p/7908" target="_blank" rel="noopener">KakaoTalk Brandmessage</A> messages. These are outbound messages only.</P> <P>&nbsp;</P> <P>Inbound KakaoTalk messages are delivered as <A href="https://community.sinch.com/t5/KakaoTalk/What-is-ConsultationTalk-%EC%83%81%EB%8B%B4%ED%86%A1/ta-p/9184" target="_blank" rel="noopener">ConsultationTalk</A> messages. ConsultationTalk message support can be added to your KakaoTalk channel configuration as required. When ConsultationTalk message support is enabled for your solution, the chat service in the KakaoTalk Channel Manager will be disabled, and all inbound ConsultationTalk messages will be delivered directly to the customer's <A href="https://community.sinch.com/t5/Glossary/Webhook/ta-p/7801" target="_blank" rel="noopener">webhook</A> via the Conversation API. You will be unable to see the chat history in the KakaoTalk Channel Manager.</P> <P>&nbsp;</P> <P>Make sure that the 1:1 chatting is enabled on your KakaoTalk Channel Manager. You can do on the dashboard and toggle ON:<BR /><BR /></P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="toggle chatting (en).png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1898iD5A0B7821DA8691B/image-size/large?v=v2&amp;px=999" role="button" title="toggle chatting (en).png" alt="toggle chatting (en).png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="toggle chatting.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1899i040C5158EC26FE56/image-size/large?v=v2&amp;px=999" role="button" title="toggle chatting.png" alt="toggle chatting.png" /></span></P> <P>&nbsp;</P> <P><EM><STRONG>Note:</STRONG> For information on how to add a webhook to a Conversation API app, see <A href="https://community.sinch.com/t5/Conversation-API/How-to-add-a-webhook-to-a-Conversation-API-app/ta-p/8100" target="_blank" rel="noopener">this article</A>.</EM></P> <P>&nbsp;</P> <P>The <A href="https://developers.sinch.com/docs/conversation/channel-support/kakaotalk/" target="_blank" rel="noopener">Sinch Developer Documentation</A> site contains comprehensive documentation that illustrates how Sinch supports KakaoTalk through the Conversation API.</P> </DIV> Thu, 30 Oct 2025 12:03:28 GMT https://community.sinch.com/t5/KakaoTalk/Why-don-t-I-get-inbound-messages-from-KakaoTalk-users/ta-p/9187 Donna_M 2025-10-30T12:03:28Z