https://community.sinch.com/t5/KakaoTalk/Why-am-I-unable-to-send-a-KakaoTalk-Brandmessage-message-to-a/ta-p/8441 <DIV class="lia-message-template-question-zone">There are a number of possible reasons why a KakaoTalk Brandmessage message is not delivered to a KakaoTalk user and/or returns an&nbsp; error:</DIV> <DIV class="lia-message-template-question-zone">&nbsp;</DIV> <UL> <LI class="lia-message-template-question-zone"><SPAN>The user has not added the channel as friends. KakaoTalk Brandmessages</SPAN><SPAN>&nbsp;can only be sent to user who has added the channel as friends.&nbsp;</SPAN><SPAN>To be a friend of a KakaoTalk channel, go to the <STRONG>Channel</STRONG> tab and click the&nbsp;<STRONG>Add Channel</STRONG> button to the right of the KakaoTalk channel name:<BR /><BR /></SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FAQ message-non-delivery issues.png" style="width: 209px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1568iD85AEA0AD3894B42/image-size/medium?v=v2&amp;px=400" role="button" title="FAQ message-non-delivery issues.png" alt="FAQ message-non-delivery issues.png" /></span><BR /><BR /></LI> <LI class="lia-message-template-question-zone"><SPAN>The user has not used KakaoTalk for a while.<BR /><BR /></SPAN></LI> <LI class="lia-message-template-question-zone">The user has deactivated KakaoTalk push messages.<BR /><BR /></LI> <LI class="lia-message-template-question-zone">The user does not have the minimum KakaoTalk version or unsupported device.</LI> </UL> <P>&nbsp;</P> <UL> <LI>The message was sent after 9PM and before 8AM Korean time.</LI> </UL> Thu, 30 Oct 2025 11:52:58 GMT Donna_M 2025-10-30T11:52:58Z https://community.sinch.com/t5/KakaoTalk/Why-am-I-unable-to-send-a-KakaoTalk-Brandmessage-message-to-a/ta-p/8441 <DIV class="lia-message-template-question-zone">There are a number of possible reasons why a KakaoTalk Brandmessage message is not delivered to a KakaoTalk user and/or returns an&nbsp; error:</DIV> <DIV class="lia-message-template-question-zone">&nbsp;</DIV> <UL> <LI class="lia-message-template-question-zone"><SPAN>The user has not added the channel as friends. KakaoTalk Brandmessages</SPAN><SPAN>&nbsp;can only be sent to user who has added the channel as friends.&nbsp;</SPAN><SPAN>To be a friend of a KakaoTalk channel, go to the <STRONG>Channel</STRONG> tab and click the&nbsp;<STRONG>Add Channel</STRONG> button to the right of the KakaoTalk channel name:<BR /><BR /></SPAN><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="FAQ message-non-delivery issues.png" style="width: 209px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/1568iD85AEA0AD3894B42/image-size/medium?v=v2&amp;px=400" role="button" title="FAQ message-non-delivery issues.png" alt="FAQ message-non-delivery issues.png" /></span><BR /><BR /></LI> <LI class="lia-message-template-question-zone"><SPAN>The user has not used KakaoTalk for a while.<BR /><BR /></SPAN></LI> <LI class="lia-message-template-question-zone">The user has deactivated KakaoTalk push messages.<BR /><BR /></LI> <LI class="lia-message-template-question-zone">The user does not have the minimum KakaoTalk version or unsupported device.</LI> </UL> <P>&nbsp;</P> <UL> <LI>The message was sent after 9PM and before 8AM Korean time.</LI> </UL> Thu, 30 Oct 2025 11:52:58 GMT https://community.sinch.com/t5/KakaoTalk/Why-am-I-unable-to-send-a-KakaoTalk-Brandmessage-message-to-a/ta-p/8441 Donna_M 2025-10-30T11:52:58Z