article How can you initiate a conversation using the Sinch Instagram service? in Instagram https://community.sinch.com/t5/Instagram/How-can-you-initiate-a-conversation-using-the-Sinch-Instagram/ta-p/7996 <DIV class="lia-message-template-content-zone"> <P>Only end-users can start a conversation with the business. Once the conversation is finished, it's not possible for the business to send new messages. If an end-user does a story mention of your business, then this will allow the business to start direct message communication with the end-user.</P> <P>&nbsp;</P> <P>If the business receives story replies from their followers, then the business can start a conversation using the reply. If a business receives a direct message from its followers, then it can start a conversation using it. If an end-user were to post a comment (public) then the business can reply to this follower privately.</P> <P>&nbsp;</P> <P><A href="https://www.sinch.com/products/apis/messaging/instagram/" target="_blank" rel="noopener"><EM>Learn more about the Sinch Messenger API for Instagram</EM></A><EM>. </EM></P> </DIV> Wed, 18 Aug 2021 09:25:04 GMT Bipin_Patel 2021-08-18T09:25:04Z How can you initiate a conversation using the Sinch Instagram service? https://community.sinch.com/t5/Instagram/How-can-you-initiate-a-conversation-using-the-Sinch-Instagram/ta-p/7996 <DIV class="lia-message-template-content-zone"> <P>Only end-users can start a conversation with the business. Once the conversation is finished, it's not possible for the business to send new messages. If an end-user does a story mention of your business, then this will allow the business to start direct message communication with the end-user.</P> <P>&nbsp;</P> <P>If the business receives story replies from their followers, then the business can start a conversation using the reply. If a business receives a direct message from its followers, then it can start a conversation using it. If an end-user were to post a comment (public) then the business can reply to this follower privately.</P> <P>&nbsp;</P> <P><A href="https://www.sinch.com/products/apis/messaging/instagram/" target="_blank" rel="noopener"><EM>Learn more about the Sinch Messenger API for Instagram</EM></A><EM>. </EM></P> </DIV> Wed, 18 Aug 2021 09:25:04 GMT https://community.sinch.com/t5/Instagram/How-can-you-initiate-a-conversation-using-the-Sinch-Instagram/ta-p/7996 Bipin_Patel 2021-08-18T09:25:04Z