https://community.sinch.com/t5/Call-Center/Build-an-Agent-Activity-Report-in-Akixi/ta-p/18780 <DIV class="lia-message-template-content-zone"> <P>An agent activity report is a great tool for coaching call center agents. Luckily, there is a report template for this style in Akixi.</P> <P>&nbsp;</P> <OL> <LI>Navigate to the reports menu</LI> <LI>Add Default Report</LI> <LI>Select Enhanced Call Center Report &gt; ECCR Agent Reports Agent Activity (Counts)&nbsp;</LI> <LI>This default report now appears in the ECCR Agent Reports folder</LI> </OL> <P>&nbsp;</P> <P>From here you can modify the report to show the fields, time, and filters as you wish.</P> </DIV> Thu, 04 Sep 2025 15:30:06 GMT Bill_Balvanz 2025-09-04T15:30:06Z https://community.sinch.com/t5/Call-Center/Build-an-Agent-Activity-Report-in-Akixi/ta-p/18780 <DIV class="lia-message-template-content-zone"> <P>An agent activity report is a great tool for coaching call center agents. Luckily, there is a report template for this style in Akixi.</P> <P>&nbsp;</P> <OL> <LI>Navigate to the reports menu</LI> <LI>Add Default Report</LI> <LI>Select Enhanced Call Center Report &gt; ECCR Agent Reports Agent Activity (Counts)&nbsp;</LI> <LI>This default report now appears in the ECCR Agent Reports folder</LI> </OL> <P>&nbsp;</P> <P>From here you can modify the report to show the fields, time, and filters as you wish.</P> </DIV> Thu, 04 Sep 2025 15:30:06 GMT https://community.sinch.com/t5/Call-Center/Build-an-Agent-Activity-Report-in-Akixi/ta-p/18780 Bill_Balvanz 2025-09-04T15:30:06Z