ECCR to Akixi fields conversion

Bill_Balvanz — Thu, 05 Jun 2025 15:48:27 GMT

This document will be useful to align the Legacy Broadsoft KPI field name to those found in Akixi. The Akixi Path column shows how to find the metric within the Add Field menu.

This article has been published in an incomplete form to provide information as it is added. Updates will be frequent to this page.

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Reporting Overview

Agent Key Performance Indicators
Legacy KPI	Akixi Path	Akixi KPI
ACD Calls (Presented)	Call Counts / Inbound ACD Calls	Inbound ACD Calls
ACD Calls (Answered)	Call Counts / Inbound ACD Calls	Inbound ACD Answered
Outbound Calls	Call Counts	Outbound Calls
Bounced Calls	Call Counts	Advanced Calls
Average Call Duration	ACD Times / Busy Times	Avg Busy (Call) Time
Total Unavailable time	ACD Times	Tot Not-Available Time
Sign In Time	ACD Times	Signed In At
Sign Out Time	ACD Times	Signed Out At

Call Center Key Performance Indicators
Legacy KPI	Akixi Path	Akixi KPI

article ECCR to Akixi fields conversion in Call Center

ECCR to Akixi fields conversion