Setting up and managing 2FA in the Customer Administration Portal

Gary_Wilson — Fri, 24 Oct 2025 21:15:21 GMT

The Customer Administration Portal supports adding 2FA (two-factor authentication) as an extra layer of security for your login. 2FA is supported through the use of mobile authenticator apps like Google Authenticator, Cisco Duo and Microsoft Authenticator. These can be downloaded from the app stores.

2FA can be added by each user you have created an account for in your Customer Administration Portal. Administrators also have the ability to see who has 2FA enabled and help manage that setting should a user get locked out.

Setting up 2FA on your login

To enable this feature, login to your Customer Administration Portal. In the upper left just to the right of the logo is your account info. Click the drop-down arrow next to your name and click Account.

Next, scroll down to new Two Factor Authentication section, and move the slider from Disable to Enable.

Once enabled, a QR code will be displayed.

Use a mobile authentication application like Google Authenticator, Cisco Duo or Microsoft Authenticator to scan the QR code. When you open the app on your mobile phone, the apps typically have a + or +Add option to add a new service. Touch that option, then choose to scan the QR code. The app will then enable your phone’s camera. Aim the camera at the QR code on the screen until the app picks up the QR code. Using a QR code is a quick and easy way to add this to your authenticator app.

The app will add this login to your list and generate a 6-digit code. Enter the code from the app and click Submit in the Enter the code here box. The account will now show Enabled.

The next time you log into the Customer Administration Portal, enter your username and password as normal. Then you will be requested to enter a 6-digit code shown in your authenticator app. Find the code next to the entry for your login. The codes have a short time-out, so you may need to wait for the next code to be generated before entering and completing your login.

Additionally, 2FA can be disabled and preserve your 2FA settings so it can be re-enabled later. The 2FA settings can also be deleted by clicking the trash can icon so you can start the process over if you decide to change your mobile authentication app.

Extra tools for Administrators

A Customer Administration Portal user’s 2FA status is shown in the Administration->Administration and Access section in the portal. A label indicates whether a user has 2FA enabled or disabled.

When the user has 2FA enabled, the Admin will see an option/link to Delete the 2FA setup, or 2FA not Enabled if the user does not have 2FA configured.

An Admin can help a user that has replaced a phone or deleted their 2FA configuration from their mobile phone and needs to re-establish their 2FA configuration. Click on the Delete 2FA setup link to remove that user’s 2FA status so they can login again with just their login ID and password. Their status will then show 2FA not Enabled until the user re-enables it.

article Setting up and managing 2FA in the Customer Administration Portal in UCaaS Admin Portal

Setting up and managing 2FA in the Customer Administration Portal

Setting up 2FA on your login

Extra tools for Administrators