Hosted Seat Packages

Shahzad_Ismail — Thu, 31 Oct 2024 13:41:28 GMT

Overview of Hosted Seat Packages (Premium, Preferred, Primer, Sinch Calling with Webex Basic, Standard and Premium)

Sinch (previously Voyant) offers three standard hosted seat packages, each one with its own bundle of services. The table below shows the major differences in these bundles:

	Premium	Preferred	Primer
Unlimited Local Calling	yes	yes	yes
Unlimited Long Distance (US 48)	yes	yes
Call Logs	yes	yes	yes
Call Forwarding	yes	yes
Shared Call Appearance / Busy Lamp Field	yes	yes
Speed Dial	yes	yes
Simultaneous / Sequential Ring	yes	yes
Voicemail	yes	yes
Mobile Application	yes

Premium and Preferred packages all come equipped with individual phone numbers (DIDs), E911 service, caller ID, 3-way calling, speed dial and call logs.

Sinch Calling with Webex

In addition to the more traditional hosted seat packages, we now offer a seat calling package bundled with Cisco Webex for a full collaboration suite called Sinch Calling with Webex.

Each package includes all the features of the Premium seat listed above. Below are listed some notable features:

	Webex Basic Chat and ad-hoc meetings	Webex Standard Managers/Power Users	Webex Premium Presenters
All Premium seat calling features with in/out calling	Yes	Yes	Yes
Supported operating systems	Windows, MAC, iOS, Android	Windows, MAC, iOS, Android	Windows, MAC, iOS, Android
Meeting durations	<40 mins	24 hours	Unlimited
Meeting capacity	100	100	1000
Personal meeting room	Yes	Yes	Yes
Message storage	2GB	5GB	10GB
Schedule meetings for PMR and Webex scheduler	Yes	Yes	Yes
Web guest experience	Yes	Yes	Yes
Video, desktop and application sharing	Yes	Yes	Yes
Persistent chat groups (spaces)	Yes	Yes	Yes
Call settings controls (CFWD, call center, etc)	Yes	Yes	Yes
Presence and availability status	Yes	Yes	Yes
Meeting Recording	Local	Local	Cloud
Outlook/Google calendar integration		Yes	Yes
Call-in numbers for meetings		Yes	Yes
Personal insights		Yes	Yes
Moderator controls			Yes
Remote desktop control			Yes
Webex Assistant			Yes
Recording and real time transcriptions			Yes

Account Level Features listed below are included at no additional charge with the purchase of a combination of any of the bundled seat packages above.

ACCOUNT FEATURES:

Basic Auto Attendant
Dial-by-Name Directory
Music on Hold
Hunt Groups
Main Company Phone Number
Porting Services
E911 registration services
Corporate Directory
National Directory Listing
Robust Call Control
Customer Admin Portal.

ADD-ONS AVAILABLE:

Personal Hosted Fax
Shared Hosted Fax
Call Recording
Receptionist Console
Call Center
Personal Conference Bridge
Standalone Mailbox
Virtual Extensions
Virtual Numbers
Audio Conference
Additional Auto Attendant
Advanced Auto Attendant
Toll Free Numbers
Fax Line.

Notes:

Unlimited long distance is to lower 48 states. Calls to Hawaii and Alaska and calls within Hawaii and Alaska outside of their local area will incur usage charges.
Add the Personal Conference Bridge product for additional cost to enable these features.
Toll Free may include additional X cents/minute usage charges.
Primer is not intended for a person. Primer is intended for a common area (lobby, kitchen, etc.) You may not transfer calls from a Primer seat.

article Hosted Seat Packages in UCaaS Admin Portal

Hosted Seat Packages

Overview of Hosted Seat Packages (Premium, Preferred, Primer, Sinch Calling with Webex Basic, Standard and Premium)

Sinch Calling with Webex

Notes: