https://community.sinch.com/t5/UCaaS-Admin-Portal/Call-in-prompt-recording-for-Auto-Attendants/ta-p/17018 <DIV class="lia-message-template-content-zone"> <H3>Recording Auto Attendant messages through a phone call</H3> <P>&nbsp;</P> <P>Currently, prompts for Auto Attendants must be recorded separately and uploaded. In this release, the ability to call-in and record an updated prompt is being added. In order to enable this feature, a passcode must be set for access to the Auto Attendants. To do this, go to the <STRONG>Enterprise</STRONG> settings and choose <STRONG>Auto Attendants</STRONG> in the menu. Click the gear icon to get to the settings:</P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_0-1730990536492.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5715iFEC25C6023C24C53/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_0-1730990536492.png" alt="Alexander_Mair_0-1730990536492.png" /></span> <P>&nbsp;</P> <P>Then enter a passcode:<BR /><BR /></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_1-1730990536482.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5716i187A6B041D0178E3/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_1-1730990536482.png" alt="Alexander_Mair_1-1730990536482.png" /></span> <P>&nbsp;</P> <P>On an Auto Attendant that has an external number, edit one of the menu options to transfer the call to extension 2001 and save the new menu:</P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_2-1730990536495.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5717i354F987A55979118/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_2-1730990536495.png" alt="Alexander_Mair_2-1730990536495.png" /></span> <P>&nbsp;</P> <P>Once enabled, call the Auto Attendant from an outside number, enter 2001 as the extension and the passcode at the prompt, enter option 1 to configure an Auto Attendant and then follow the prompts for changing the prompt on a specific Auto Attendant.</P> </DIV> Thu, 07 Nov 2024 14:44:05 GMT Alexander_Mair 2024-11-07T14:44:05Z https://community.sinch.com/t5/UCaaS-Admin-Portal/Call-in-prompt-recording-for-Auto-Attendants/ta-p/17018 <DIV class="lia-message-template-content-zone"> <H3>Recording Auto Attendant messages through a phone call</H3> <P>&nbsp;</P> <P>Currently, prompts for Auto Attendants must be recorded separately and uploaded. In this release, the ability to call-in and record an updated prompt is being added. In order to enable this feature, a passcode must be set for access to the Auto Attendants. To do this, go to the <STRONG>Enterprise</STRONG> settings and choose <STRONG>Auto Attendants</STRONG> in the menu. Click the gear icon to get to the settings:</P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_0-1730990536492.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5715iFEC25C6023C24C53/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_0-1730990536492.png" alt="Alexander_Mair_0-1730990536492.png" /></span> <P>&nbsp;</P> <P>Then enter a passcode:<BR /><BR /></P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_1-1730990536482.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5716i187A6B041D0178E3/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_1-1730990536482.png" alt="Alexander_Mair_1-1730990536482.png" /></span> <P>&nbsp;</P> <P>On an Auto Attendant that has an external number, edit one of the menu options to transfer the call to extension 2001 and save the new menu:</P> <P>&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_2-1730990536495.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5717i354F987A55979118/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_2-1730990536495.png" alt="Alexander_Mair_2-1730990536495.png" /></span> <P>&nbsp;</P> <P>Once enabled, call the Auto Attendant from an outside number, enter 2001 as the extension and the passcode at the prompt, enter option 1 to configure an Auto Attendant and then follow the prompts for changing the prompt on a specific Auto Attendant.</P> </DIV> Thu, 07 Nov 2024 14:44:05 GMT https://community.sinch.com/t5/UCaaS-Admin-Portal/Call-in-prompt-recording-for-Auto-Attendants/ta-p/17018 Alexander_Mair 2024-11-07T14:44:05Z