One-Touch Park (Optional Build)

Shahzad_Ismail — Wed, 16 Jul 2025 12:21:24 GMT

Alternate Way to Configure Call Park and Retrieve in the Customer Administration Portal

NOTE: This is an older way for Polycom VVX 30x/40x/50x/60x phones to mimic a close to one-touch call park functionality.

👉 If you are using a Poly VVX x50, HP-Poly Edge E or Yealink desk phone, do not use this method. Use the One-Touch method outlined in this article.

Older method for simulating a close to one-touch park/retrieve feature

Setting Up One-Touch Park

You will need additional seats to set up as Park locations.
Create an order with 2 Premium seats (with no device) called Park 1 and Park 2.
You can create more than two park locations if you want, but bear in mind there is a monthly recurring charge associated with each one.
Turn on Automatic Hold/Retrieve in the portal for each park location (Park 1 and Park 2):
Add Busy Lamp Fields on every seat upon which you would like access to one-touch park for each park location:

Repeat this process for every extension that will use the park locations.

Using One-Touch Park

With an active call, transfer it to one of the park locations
You must use the LINES softkey to perform this transfer (see video)
Then, retrieve the parked call from any other phone with the park locations enabled.

Watch the video below - to learn how:

article One-Touch Park (Optional Build) in UCaaS Admin Portal

One-Touch Park (Optional Build)

Alternate Way to Configure Call Park and Retrieve in the Customer Administration Portal

Older method for simulating a close to one-touch park/retrieve feature

Setting Up One-Touch Park

Using One-Touch Park