Update Calling Line ID

Alexander_Mair — Thu, 31 Oct 2024 10:11:54 GMT

You can change the outbound Caller ID for seats in the Customer Administration Portal.

You can change the Caller ID for a seat to the following options:

The phone number and name assigned to the seat itself.
The name and number for a virtual number assigned to a group service (such as a hunt group, auto attendant, or call center).

To change the caller ID for a seat:

Use the Line ID Blocking switch to block all outbound Caller ID information entirely. Your call will show up as Blocked, Private, or Anonymous depending on the network that terminates your call.
Use the Calling Line ID section to choose the Off-Net (Calling Line ID) and On-Net Calling Name to find the ID you wish to broadcast externally and internally.

In order to be assigned as a possible Caller ID for a seat, the service in question must have a Virtual Number assigned.

To update the outbound caller ID settings for a hunt group:

Place the Caller ID First Name and Caller ID Last Name in the appropriate fields.
Select the virtual number for the Hunt Group in the Virtual Toll Free Number drop-down. You can also assign these in the Virtual Number section.

To update the outbound caller ID settings for a hunt group:

Enterprise Services > Auto Attendants > Select the auto attendant you'd like to edit.
Press the Edit button to open the auto attendant.
Press the Edit link next to the Settings to edit those fields.

Place the Caller ID First Name and Caller ID Last Name in the appropriate fields.

You can updates to multiple users with the Bulk Updates section.

Use the Select Calling Line ID drop down to select the Virtual Number to be assigned.
Choose the selection range from the radio buttons, then the users from the right side or the location from the drop-down.

article Update Calling Line ID in UCaaS Admin Portal