Setting up your PBX for the first time

Alexander_Mair — Tue, 07 Apr 2026 15:06:51 GMT

When configuring your PBX for the first time, the following procedures apply.

Without a proper Admin account, you will be restricted to Super Admin access.

Each seat needs a user, and if those are unique it makes dialling and communicating easier.

Once the users have been set up, you can assign them to the desired seats.

The seats can then have their extensions customized for easier internal dialing.

Note: You can save time by integrating steps 2, 3, and 4 with Bulk Updating

Build necessary schedules for Business Hours and After-Hours.

Hunt Groups set up an algorithm to help find the right person for the caller.

Auto Attendants allow your callers to interact with menus to find the appropriate person to help. Every PBX has at least one available.

Virtual Numbers and the Company Main Number give your customers a number to call for your business.

article Setting up your PBX for the first time in UCaaS Admin Portal