article Battery Optimization for OfficeXtend and nCommand Plus on Android in Softphone, Messaging, and Collaboration Clients

article Battery Optimization for OfficeXtend and nCommand Plus on Android in Softphone, Messaging, and Collaboration Clients https://community.sinch.com/t5/Softphone-Messaging-and-Collaboration-Clients/Battery-Optimization-for-OfficeXtend-and-nCommand-Plus-on/ta-p/17076 <DIV class="lia-message-template-content-zone"> <H3>To maintain smooth push notification, disable battery optimization in the device settings. This prevents interference and ensures the smooth receipt of push notifications.</H3> <P> </P> <P> </P> <P>Most Android smartphones optimize battery by putting the network interfaces in a low consumption mode. This optimization has a significant negative impact on push notifications. Disable battery optimization for the apps in your Android device settings so that receiving incoming calls via push notifications is not impacted.</P> <P> </P> <P>The following sections explain the steps to disable the battery optimization for our apps including<SPAN> </SPAN><STRONG>nCommand+</STRONG>, and<SPAN> </SPAN><STRONG>OfficeXtend</STRONG>.</P> <P> </P> <P> </P> <H4>Google Pixel</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Tap <STRONG>Apps & notifications</STRONG> > <STRONG>Advanced </STRONG>> <STRONG>Special app access</STRONG> > <STRONG>Battery optimization</STRONG>.</LI> <LI>If your app is listed as<SPAN> </SPAN><STRONG>Optimized</STRONG>,<STRONG> </STRONG> select the app > <STRONG>Not Optimize </STRONG>> <STRONG>Done</STRONG>.</LI> </OL> <P> </P> <P> </P> <H4>Samsung</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings </STRONG>> <STRONG>Application</STRONG>.</LI> <LI>Select a three-dot menu (top right corner).</LI> <LI>Select  <STRONG>Special Access</STRONG> > <STRONG>Optimize Battery usage</STRONG>.</LI> <LI>If enabled, toggle the switch of the desired app to disable.</LI> </OL> <P> </P> <P> </P> <H4>Huawei</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings </STRONG>> <STRONG>Apps</STRONG> > <STRONG>Advanced</STRONG></LI> <LI>Select <STRONG>Ignore optimizations</STRONG>.</LI> <LI>Press <STRONG>Allowed </STRONG>and select <STRONG>All apps</STRONG>.</LI> <LI>Look for the desired app on the list and set it to<SPAN> </SPAN><STRONG>Allow</STRONG>.</LI> </OL> <P> </P> <P> </P> <H4>Huawei P30 or P30 Pro</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG> > <STRONG>App launch </STRONG>> the desired app.</LI> <LI>Toggle <STRONG>Manage automatically</STRONG> to <STRONG>Manage manually</STRONG>.</LI> <LI>On the dialog box, ensure the following options are toggled: <UL> <LI><STRONG>Auto-launch</STRONG></LI> <LI><STRONG>Secondary Launch</STRONG></LI> <LI><STRONG>Run in background</STRONG>.</LI> </UL> </LI> </OL> <P> </P> <P> </P> <H4>MIUI</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Additional Settings </STRONG>> <STRONG>Battery & performance</STRONG> > <STRONG>Manage apps' battery usage</STRONG>.</LI> <LI>Choose <STRONG>apps </STRONG>and select the desired app.</LI> </OL> <P>To change the location access setting:</P> <OL> <LI>Go to your phone <STRONG>Settings.</STRONG></LI> <LI>Select <STRONG>Additional Settings </STRONG>> <STRONG>Privacy </STRONG>> <STRONG>Location</STRONG>.</LI> <LI>Ensure that you are using <STRONG>High Accuracy for Location Mode</STRONG> and also allowing location access.</LI> <LI>Configure the app so it can use GPS in the background.</LI> </OL> <P> </P> <P> </P> <H4>Sony</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG>.</LI> <LI>Select the (...) menu in the top right corner.</LI> <LI>Select <STRONG>Battery optimization</STRONG> > <STRONG>Select Apps</STRONG>.</LI> <LI>Select the desired app to disable battery optimization.</LI> </OL> <H3> </H3> <H3> </H3> <H4>LG</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery & power saving </STRONG>> <STRONG>Battery usage </STRONG>> <STRONG>Ignore optimizations</STRONG>.</LI> <LI>Turn on to ignore battery optimization for the desired app<EM>.</EM></LI> </OL> <H3> </H3> <P> </P> <H4>One Plus</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG> > <STRONG>Battery optimization</STRONG>.</LI> <LI>Switch to the <STRONG>All apps list</STRONG> (top menu).</LI> <LI>Select the desired app and choose<SPAN> </SPAN><STRONG>Don’t optimize</STRONG>.</LI> </OL> <H3> </H3> <H3> </H3> <H4>Motorola</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG>.</LI> <LI>Tap the menu in the top right corner.</LI> <LI>Select <STRONG>Battery optimization</STRONG>.</LI> <LI>Tap <STRONG>Not optimized</STRONG>.</LI> <LI>Select <STRONG>All Apps</STRONG>.</LI> <LI>Look for the desired app on this list and select<SPAN> </SPAN><STRONG>Don’t Optimize</STRONG>.</LI> <LI>Select <STRONG>Back </STRONG>to return to <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG></LI> <LI>Turn off <STRONG>Battery Saver Mode</STRONG>*.</LI> </OL> <P>* When the battery level of your Motorola device drops below the low level (15% by default), the battery saver mode automatically starts and ignores the battery optimization setting, so steps 8 to 10 are advisable.</P> <P> </P> <P> </P> <H4>Other Android devices</H4> <P> </P> <P>For other Android devices, the settings may differ. If you do not see your device on our list, select <STRONG>Battery</STRONG> <STRONG>Optimization</STRONG> or a similar option and apply them to fix the issue with faulty tracking of the<SPAN> </SPAN><STRONG>nCommand+</STRONG><EM>,</EM><STRONG><EM> </EM></STRONG>or<SPAN> </SPAN><STRONG>OfficeXtend</STRONG> application.</P> </DIV> Fri, 08 Nov 2024 15:47:12 GMT Alexander_Mair 2024-11-08T15:47:12Z Battery Optimization for OfficeXtend and nCommand Plus on Android https://community.sinch.com/t5/Softphone-Messaging-and-Collaboration-Clients/Battery-Optimization-for-OfficeXtend-and-nCommand-Plus-on/ta-p/17076 <DIV class="lia-message-template-content-zone"> <H3>To maintain smooth push notification, disable battery optimization in the device settings. This prevents interference and ensures the smooth receipt of push notifications.</H3> <P> </P> <P> </P> <P>Most Android smartphones optimize battery by putting the network interfaces in a low consumption mode. This optimization has a significant negative impact on push notifications. Disable battery optimization for the apps in your Android device settings so that receiving incoming calls via push notifications is not impacted.</P> <P> </P> <P>The following sections explain the steps to disable the battery optimization for our apps including<SPAN> </SPAN><STRONG>nCommand+</STRONG>, and<SPAN> </SPAN><STRONG>OfficeXtend</STRONG>.</P> <P> </P> <P> </P> <H4>Google Pixel</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Tap <STRONG>Apps & notifications</STRONG> > <STRONG>Advanced </STRONG>> <STRONG>Special app access</STRONG> > <STRONG>Battery optimization</STRONG>.</LI> <LI>If your app is listed as<SPAN> </SPAN><STRONG>Optimized</STRONG>,<STRONG> </STRONG> select the app > <STRONG>Not Optimize </STRONG>> <STRONG>Done</STRONG>.</LI> </OL> <P> </P> <P> </P> <H4>Samsung</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings </STRONG>> <STRONG>Application</STRONG>.</LI> <LI>Select a three-dot menu (top right corner).</LI> <LI>Select  <STRONG>Special Access</STRONG> > <STRONG>Optimize Battery usage</STRONG>.</LI> <LI>If enabled, toggle the switch of the desired app to disable.</LI> </OL> <P> </P> <P> </P> <H4>Huawei</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings </STRONG>> <STRONG>Apps</STRONG> > <STRONG>Advanced</STRONG></LI> <LI>Select <STRONG>Ignore optimizations</STRONG>.</LI> <LI>Press <STRONG>Allowed </STRONG>and select <STRONG>All apps</STRONG>.</LI> <LI>Look for the desired app on the list and set it to<SPAN> </SPAN><STRONG>Allow</STRONG>.</LI> </OL> <P> </P> <P> </P> <H4>Huawei P30 or P30 Pro</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG> > <STRONG>App launch </STRONG>> the desired app.</LI> <LI>Toggle <STRONG>Manage automatically</STRONG> to <STRONG>Manage manually</STRONG>.</LI> <LI>On the dialog box, ensure the following options are toggled: <UL> <LI><STRONG>Auto-launch</STRONG></LI> <LI><STRONG>Secondary Launch</STRONG></LI> <LI><STRONG>Run in background</STRONG>.</LI> </UL> </LI> </OL> <P> </P> <P> </P> <H4>MIUI</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Additional Settings </STRONG>> <STRONG>Battery & performance</STRONG> > <STRONG>Manage apps' battery usage</STRONG>.</LI> <LI>Choose <STRONG>apps </STRONG>and select the desired app.</LI> </OL> <P>To change the location access setting:</P> <OL> <LI>Go to your phone <STRONG>Settings.</STRONG></LI> <LI>Select <STRONG>Additional Settings </STRONG>> <STRONG>Privacy </STRONG>> <STRONG>Location</STRONG>.</LI> <LI>Ensure that you are using <STRONG>High Accuracy for Location Mode</STRONG> and also allowing location access.</LI> <LI>Configure the app so it can use GPS in the background.</LI> </OL> <P> </P> <P> </P> <H4>Sony</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG>.</LI> <LI>Select the (...) menu in the top right corner.</LI> <LI>Select <STRONG>Battery optimization</STRONG> > <STRONG>Select Apps</STRONG>.</LI> <LI>Select the desired app to disable battery optimization.</LI> </OL> <H3> </H3> <H3> </H3> <H4>LG</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery & power saving </STRONG>> <STRONG>Battery usage </STRONG>> <STRONG>Ignore optimizations</STRONG>.</LI> <LI>Turn on to ignore battery optimization for the desired app<EM>.</EM></LI> </OL> <H3> </H3> <P> </P> <H4>One Plus</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG> > <STRONG>Battery optimization</STRONG>.</LI> <LI>Switch to the <STRONG>All apps list</STRONG> (top menu).</LI> <LI>Select the desired app and choose<SPAN> </SPAN><STRONG>Don’t optimize</STRONG>.</LI> </OL> <H3> </H3> <H3> </H3> <H4>Motorola</H4> <P> </P> <P>To change the battery optimization setting:</P> <OL> <LI>Go to your phone <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG>.</LI> <LI>Tap the menu in the top right corner.</LI> <LI>Select <STRONG>Battery optimization</STRONG>.</LI> <LI>Tap <STRONG>Not optimized</STRONG>.</LI> <LI>Select <STRONG>All Apps</STRONG>.</LI> <LI>Look for the desired app on this list and select<SPAN> </SPAN><STRONG>Don’t Optimize</STRONG>.</LI> <LI>Select <STRONG>Back </STRONG>to return to <STRONG>Settings</STRONG>.</LI> <LI>Select <STRONG>Battery</STRONG></LI> <LI>Turn off <STRONG>Battery Saver Mode</STRONG>*.</LI> </OL> <P>* When the battery level of your Motorola device drops below the low level (15% by default), the battery saver mode automatically starts and ignores the battery optimization setting, so steps 8 to 10 are advisable.</P> <P> </P> <P> </P> <H4>Other Android devices</H4> <P> </P> <P>For other Android devices, the settings may differ. If you do not see your device on our list, select <STRONG>Battery</STRONG> <STRONG>Optimization</STRONG> or a similar option and apply them to fix the issue with faulty tracking of the<SPAN> </SPAN><STRONG>nCommand+</STRONG><EM>,</EM><STRONG><EM> </EM></STRONG>or<SPAN> </SPAN><STRONG>OfficeXtend</STRONG> application.</P> </DIV> Fri, 08 Nov 2024 15:47:12 GMT https://community.sinch.com/t5/Softphone-Messaging-and-Collaboration-Clients/Battery-Optimization-for-OfficeXtend-and-nCommand-Plus-on/ta-p/17076 Alexander_Mair 2024-11-08T15:47:12Z