Oct 26 2026 Enhancements to the Akixi Reporting for Call Centers

Gary_Wilson — Tue, 20 Oct 2026 17:25:40 GMT

Overview

On October 26, 2026, Akixi Reporting will be upgraded to version 4.1. This release renames the Analytics menu and the User Management screen, and includes several fixes that improve reporting accuracy and stability. You will sign in the same way, and your reports, dashboards, and scheduled reports are not changing.

What's new

Analytics menu renamed to CX Analytics

The Analytics option in the top menu is now labeled CX Analytics. The reports under this menu, and the way you open them, have not changed.

User Management renamed to License Management (admins)

In the Administration area, the User Management screen is now called License Management. The screen has a new layout with summary information at the top, but it works the same way. Admins will continue to assign Agent and Supervisor licenses from this screen.

Sign-in stays the same

You will continue to sign in with your current credentials, using the same link you use today.

Fixes / resolved issues

Call segment details for calls transferred between queues

Resolved an issue where call segment information could display inconsistently for calls transferred between queues through an Auto Attendant. This affects supervisors reviewing call detail and call segment reports.

Call segment timing after a consult transfer

Resolved an issue where the start time of the next call segment was off by one second after a consult transfer.

Reports could stop responding

Resolved an error in Reports that prevented further interaction until the page was refreshed.

Dashboard zoom resetting when moving a report

Resolved an issue where a report's zoom level reset when it was dragged to another window within a dashboard.

Action required

No action is required. If you cannot sign in after the upgrade, or a report does not look as expected, contact Voyant Support at support@voyant.com.

Additional notes

Your existing reports, dashboards, and scheduled reports carry over as they are. The report builder and field picker are unchanged.
Akixi Reporting may be briefly unavailable during the maintenance window.

article Oct 26 2026 Enhancements to the Akixi Reporting for Call Centers in Product Enhancements