Aug 31 2026 Enhancements for Atlas

Gary_Wilson — Thu, 27 Aug 2026 23:08:41 GMT

Product changes and fixes for Atlas

On Aug 31 2026, additional updates and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.

Updates

Adding support for the Grandstream HT802 V2

Support is being added for the 2-port Grandstream HT802 V2 ATA device. This a 2-port version of the Grandstream HT801.

Since this is a multi-port device, the device is being handled the same way for ordering and provisioning as the 16-, 24- and 48-port Grandstream devices.

When creating a sales order, order the seats without a device, then choose Devices and add the 802 V2 as a separate device.

The primary provisioning of the HT802 V2 will be in CAP in the Bulk Updates section in the Devices User Assignment section. Once the order is provisioned, choose the location, then choose the Grandstream HT802 V2 from the list. Use the drop-downs on Port 1 and 2 to assign the users to those ports.

New notification email if a E911 address fails to be set correctly

A new email notification has been created that will be sent to partners in the event that an E911 address fails to be set correctly. The email will contain one or more numbers and the address that was invalid.

nCommand Plus 3.0 rollout and homeXtend 1.10 rollout

The soft clients will begin receiving updates during the week of August 31st, 2026. The app stores will roll these out over a period of time during the week.

The homeXtend mobile clients will be updated to version 1.10. This update will contain minor bug fixes and improvements underneath with no visual or functional updates.

The nCommand Plus clients will be updated to version 3.0. The client contains a number of new features including the following:

A new Quick Dial feature. This lets you create shortcuts to your most frequently called contacts. BLFs that you create in the Customer Portal will also show here, making it much easier to see those users. On the mobile clients, the users in your Quick Dial list will show in a new tab. On the desktop clients, the Quick Dial list will show on the main Dialpad display.
Integrated call logs. The call history now shows all calls from your user seat, along with missed calls and access to visual voicemail all in one place.
Do Not Disturb on the main screen. Do Not Disturb is back. Pressing this button will put your user seat in Do Not Disturb. This affects all devices you may have on your seat. Press it again to undo Do Not Disturb.
Google directory integration. Just like with O365, you can now integrate your Google contacts.
Refreshed theme for the desktop client. New icons, muted colors, and other updates.
Numerous fixes and improvements throughout.

Coming in September: stronger password requirements

In September, the minimum password length for the Customer Administration Portal will increase to 16 characters. This strengthens account security across the platform. We'll confirm the exact date ahead of the rollout. This only affects new passwords or password resets. Existing passwords will continue to be supported.