April 2026 Enhancements to the Customer Administration Portal

Gary_Wilson — Mon, 13 Apr 2026 15:12:52 GMT

On April 16 2026, the Customer Administration Portal will be updated with enhancements and fixes.

Updates

Users with multiple fax accounts can now specify email account to source from

When using the email-to-fax service, the fax will be sent from your account by matching the From email address. However, some users have their user (and email address) added to multiple fax accounts. This new option provides a way for those users to specify in the email which account to send the fax from.

When sending an email-to-fax, you can now add DID:10-digit-number to the Subject line of the email or in the email body. Either one will work. Replace the 10-digit-number with the DID number assigned to the specific fax account to send from - ex: DID:5551112222. Your user account (and hence email address) must still be associated with the specific fax account (whether this is a Personal Fax service tied to you or where you are assigned to a Shared Fax service). The DID:10-digit number is a second-level match on which specific account to send the fax from.

If an account DID is specified and it does not match an account for the user’s email, the user will receive an email indicating the issue.

Fixed timeout issue on bulk call recording download

When creating a bulk call recording download request with thousands of recording entries, the resulting link sent in the email would result in a timeout when clicked to initiate the download. This has been fixed.

article April 2026 Enhancements to the Customer Administration Portal in Product Enhancements

April 2026 Enhancements to the Customer Administration Portal

Updates

Users with multiple fax accounts can now specify email account to source from

Fixed timeout issue on bulk call recording download