March 2026 Enhancements for Atlas

Gary_Wilson — Wed, 11 Mar 2026 02:02:27 GMT

Product changes and fixes for Atlas

On March 16, 2026, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.

Updates

Full DID inventory integration in Atlas

Major changes are being introduced to how DIDs are ordered and managed within Atlas!

Currently, you can choose numbers on your Service Order as long as the numbers have been preloaded to your Atlas inventory. These can include your own numbers or numbers you have separately requested from us.

Going forward, when you choose to assign numbers from a rate center, we’ll first check if you have numbers already in those rate centers loaded in your inventory, which would include your own numbers. If no numbers are available, we’ll check our complete number inventory for that rate center. Since we have access to millions of numbers, completing DID assignments in Service Orders is now quick and easy. The UI remains the same to minimize any retraining of staff, but underneath, we can now instantly offer a large inventory of numbers. If you don’t find numbers in one rate center, there are numbers in another close rate center. This also lets you choose numbers that might be closer to your customer rather than maintaining numbers from a few rate centers for temporary use.

The changes in Service Orders means you’ll always have access to number inventory, and no longer need to request stocking numbers in specific rate centers to use with orders. This saves significantly on order turnaround time in that you no longer need to open a ticket with us to stock numbers!

The changes show up in many other places as well. In Administration, you’ll have access to your DID Management as before, but now we have actual aging on numbers. When you cancel an number that is not marked as Bring Your Own DID, that will “Return” the number vs the number being marked as “Aging” and left forever in your number inventory. When a number is returned, it is moved to a new “Restore DID” section in Administration. You’ll have up to 60 days to restore any numbers you’ve returned if you need them. As noted above, with the extensive list of available numbers now at Service Order processing time, you no longer need to “un-age” numbers to make then Available again to use with new orders. You would only need to restore a number if a customer truly wants to re-use the number on a different service. When restored, those will go back in your inventory in Available status.

DID selection will now be easier then ever!

Additional documentation will be created for these changes as well as updating existing articles.

Atlas sales orders for Teams Operator Connect will now have a Notes field

When placing a Sales Order in Atlas for a product like Teams Operator Connect, you can now enter Notes on the Sale Order that will be visible to anyone working the Service Order. The Notes button is available above the Contract Term option on the Sales Order page.

Click Notes and enter any order notes you want to retain with this order. When processing the Service Order in the Service Order tab, the Notes will be available for the provisioning team working the order.

article March 2026 Enhancements for Atlas in Product Enhancements

March 2026 Enhancements for Atlas

Product changes and fixes for Atlas

Updates

Full DID inventory integration in Atlas

Atlas sales orders for Teams Operator Connect will now have a Notes field