https://community.sinch.com/t5/Product-Enhancements/November-2025-Enhancements-for-the-Cloud-Connect-for-Webex/ta-p/18944 <DIV class="lia-message-template-content-zone"> <P>On November 17 2025, the Cloud Connect for Webex Calling (Cisco CCP) portal will be updated with enhancements.</P> <P>&nbsp;</P> <H2 id="toc-hId-1154383499">Updates</H2> <P>&nbsp;</P> <H2 id="Admins-can-now-see-and-assist-with-users-2FA-status" data-renderer-start-pos="3114">Admins can now see and assist with users 2FA status</H2> <P data-renderer-start-pos="3167">Customer Portal Admins can now see which users have 2FA (2 factor authentication) enabled or disabled. If a user has it enabled, the delete icon can be used by the Admin to assist a user that may have trouble logging in using 2FA. This might occur if a user got a new mobile phone and needs to setup 2FA again for example. Simply delete the user's configuration and the user can log back in with their username/password and redo their 2FA setup.</P> <P data-renderer-start-pos="3167">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAPOCAdmin2FA.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6869i5CF4C2FE15089106/image-size/large?v=v2&amp;px=999" role="button" title="CAPOCAdmin2FA.png" alt="CAPOCAdmin2FA.png" /></span> <P> </P> </DIV> Wed, 12 Nov 2025 21:44:35 GMT Gary_Wilson 2025-11-12T21:44:35Z https://community.sinch.com/t5/Product-Enhancements/November-2025-Enhancements-for-the-Cloud-Connect-for-Webex/ta-p/18944 <DIV class="lia-message-template-content-zone"> <P>On November 17 2025, the Cloud Connect for Webex Calling (Cisco CCP) portal will be updated with enhancements.</P> <P>&nbsp;</P> <H2 id="toc-hId-1154383499">Updates</H2> <P>&nbsp;</P> <H2 id="Admins-can-now-see-and-assist-with-users-2FA-status" data-renderer-start-pos="3114">Admins can now see and assist with users 2FA status</H2> <P data-renderer-start-pos="3167">Customer Portal Admins can now see which users have 2FA (2 factor authentication) enabled or disabled. If a user has it enabled, the delete icon can be used by the Admin to assist a user that may have trouble logging in using 2FA. This might occur if a user got a new mobile phone and needs to setup 2FA again for example. Simply delete the user's configuration and the user can log back in with their username/password and redo their 2FA setup.</P> <P data-renderer-start-pos="3167">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAPOCAdmin2FA.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6869i5CF4C2FE15089106/image-size/large?v=v2&amp;px=999" role="button" title="CAPOCAdmin2FA.png" alt="CAPOCAdmin2FA.png" /></span> <P> </P> </DIV> Wed, 12 Nov 2025 21:44:35 GMT https://community.sinch.com/t5/Product-Enhancements/November-2025-Enhancements-for-the-Cloud-Connect-for-Webex/ta-p/18944 Gary_Wilson 2025-11-12T21:44:35Z