https://community.sinch.com/t5/Product-Enhancements/November-2025-Enhancements-to-the-Customer-Administration-Portal/ta-p/18938 <DIV class="lia-message-template-content-zone"> <P><SPAN>On November 17, 2025, the Customer Administration Portal will be updated with enhancements and fixes.</SPAN></P> <P>&nbsp;</P> <H2 id="toc-hId--1333129393">Updates</H2> <P>&nbsp;</P> <H2 id="Admin-ability-to-see-all-faxes" data-renderer-start-pos="2421">Admin ability to see all faxes</H2> <P data-renderer-start-pos="2453">Currently, only the person that sent a fax can see the full list of faxes on a fax account. A new Administrative setting is available that permits an Admin to view all outgoing faxes on a specific fax account. The setting is available per fax account in the Configuration tab.</P> <DIV class="rich-media-item mediaSingleView-content-wrap image-center css-joug0q" data-layout="center" data-width="590" data-width-type="pixel" data-node-type="mediaSingle" data-vc="media-single" data-renderer-start-pos="2740" data-media-vc-wrapper="true"> <DIV class="css-1nd1kq9"> <DIV class="css-vhfmu2" contenteditable="false" data-media-badges="true" data-testid="media-badges">&nbsp;</DIV> <DIV data-context-id="3523674113" data-type="file" data-node-type="media" data-width="590" data-height="415" data-id="90e696f7-eadc-45ae-a640-c1e10e99a0f8" data-collection="contentId-3523674113" data-file-name="file" data-file-size="1" data-file-mime-type="" data-alt="CAPFaxAdminOutgoingFaxes.png" data-renderer-start-pos="2741"> <DIV id="newFileExperienceWrapper" class="_2rkofajl _vchhusvi _kqswh2mm _ect41gqc _p12f1osq _c71l1osq _1bsb1qmm _4t3ine4n _1hlmd0i9 _1rquusvi _eg541i5c _mts3kb7n _1ntskb7n new-file-experience-wrapper" data-testid="media-card-view" data-media-vc-wrapper="true"> <DIV class="_1reo15vq _18m915vq _2rkofajl _1e0c1txw _kqswh2mm _p12f1osq _1bsb1osq _4t3i1osq _c71l1osq media-file-card-view" data-testid="media-file-card-view" data-test-media-name="CAPFaxAdminOutgoingFaxes.png" data-test-status="complete" data-test-source="cache-remote" data-test-progress="1"> <DIV class="_kqswstnw _1bsb1osq _4t3i1osq _1e0c1txw _2lx21bp4 _1bah1h6o _4cvr1h6o" data-testid="ImageRendererWrapper"> <DIV id="tinyMceEditorGary_Wilson_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAPFaxAdminOutgoingFaxes.png" style="width: 400px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6866i5891D2A9A348318B/image-size/medium?v=v2&amp;px=400" role="button" title="CAPFaxAdminOutgoingFaxes.png" alt="CAPFaxAdminOutgoingFaxes.png" /></span> <P> </P> <P>&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P data-renderer-start-pos="2743">When the “Allow admin to see all outgoing faxes” option is selected and saved in the fax account configuration, Admin accounts can then see all sent and received faxes. If an End User logs into the portal and chooses to send a fax, they will see a new banner indicating that the Administrator can see faxes sent from that account.</P> <P data-renderer-start-pos="2743">&nbsp;</P> <P data-renderer-start-pos="2743">&nbsp;</P> <P data-renderer-start-pos="3075">&nbsp;</P> </DIV> Wed, 12 Nov 2025 20:58:56 GMT Gary_Wilson 2025-11-12T20:58:56Z https://community.sinch.com/t5/Product-Enhancements/November-2025-Enhancements-to-the-Customer-Administration-Portal/ta-p/18938 <DIV class="lia-message-template-content-zone"> <P><SPAN>On November 17, 2025, the Customer Administration Portal will be updated with enhancements and fixes.</SPAN></P> <P>&nbsp;</P> <H2 id="toc-hId--1333129393">Updates</H2> <P>&nbsp;</P> <H2 id="Admin-ability-to-see-all-faxes" data-renderer-start-pos="2421">Admin ability to see all faxes</H2> <P data-renderer-start-pos="2453">Currently, only the person that sent a fax can see the full list of faxes on a fax account. A new Administrative setting is available that permits an Admin to view all outgoing faxes on a specific fax account. The setting is available per fax account in the Configuration tab.</P> <DIV class="rich-media-item mediaSingleView-content-wrap image-center css-joug0q" data-layout="center" data-width="590" data-width-type="pixel" data-node-type="mediaSingle" data-vc="media-single" data-renderer-start-pos="2740" data-media-vc-wrapper="true"> <DIV class="css-1nd1kq9"> <DIV class="css-vhfmu2" contenteditable="false" data-media-badges="true" data-testid="media-badges">&nbsp;</DIV> <DIV data-context-id="3523674113" data-type="file" data-node-type="media" data-width="590" data-height="415" data-id="90e696f7-eadc-45ae-a640-c1e10e99a0f8" data-collection="contentId-3523674113" data-file-name="file" data-file-size="1" data-file-mime-type="" data-alt="CAPFaxAdminOutgoingFaxes.png" data-renderer-start-pos="2741"> <DIV id="newFileExperienceWrapper" class="_2rkofajl _vchhusvi _kqswh2mm _ect41gqc _p12f1osq _c71l1osq _1bsb1qmm _4t3ine4n _1hlmd0i9 _1rquusvi _eg541i5c _mts3kb7n _1ntskb7n new-file-experience-wrapper" data-testid="media-card-view" data-media-vc-wrapper="true"> <DIV class="_1reo15vq _18m915vq _2rkofajl _1e0c1txw _kqswh2mm _p12f1osq _1bsb1osq _4t3i1osq _c71l1osq media-file-card-view" data-testid="media-file-card-view" data-test-media-name="CAPFaxAdminOutgoingFaxes.png" data-test-status="complete" data-test-source="cache-remote" data-test-progress="1"> <DIV class="_kqswstnw _1bsb1osq _4t3i1osq _1e0c1txw _2lx21bp4 _1bah1h6o _4cvr1h6o" data-testid="ImageRendererWrapper"> <DIV id="tinyMceEditorGary_Wilson_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAPFaxAdminOutgoingFaxes.png" style="width: 400px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6866i5891D2A9A348318B/image-size/medium?v=v2&amp;px=400" role="button" title="CAPFaxAdminOutgoingFaxes.png" alt="CAPFaxAdminOutgoingFaxes.png" /></span> <P> </P> <P>&nbsp;</P> </DIV> </DIV> </DIV> </DIV> </DIV> </DIV> <P data-renderer-start-pos="2743">When the “Allow admin to see all outgoing faxes” option is selected and saved in the fax account configuration, Admin accounts can then see all sent and received faxes. If an End User logs into the portal and chooses to send a fax, they will see a new banner indicating that the Administrator can see faxes sent from that account.</P> <P data-renderer-start-pos="2743">&nbsp;</P> <P data-renderer-start-pos="2743">&nbsp;</P> <P data-renderer-start-pos="3075">&nbsp;</P> </DIV> Wed, 12 Nov 2025 20:58:56 GMT https://community.sinch.com/t5/Product-Enhancements/November-2025-Enhancements-to-the-Customer-Administration-Portal/ta-p/18938 Gary_Wilson 2025-11-12T20:58:56Z