https://community.sinch.com/t5/Product-Enhancements/October-2025-Enhancements-to-the-Customer-Administration-Portal/ta-p/18845 <DIV class="lia-message-template-content-zone"> <P><SPAN>On October 17, 2025, the Customer Administration Portal will be updated with enhancements and fixes.</SPAN></P> <P>&nbsp;</P> <H2 id="toc-hId--1333129393">Updates</H2> <P>&nbsp;</P> <H2 id="Customer-Administration-Portal-Admin-ability-to-assist-with-2FA-issues" data-renderer-start-pos="2967">Customer Administration Portal Admin ability to assist with 2FA issues</H2> <P data-renderer-start-pos="3039">A Customer Administration Portal user’s 2FA status will now be shown in the Administration-&gt;Administration and Access section in Atlas. A new label will show whether a user has 2FA enabled or disabled.</P> <P data-renderer-start-pos="3039">When the user has 2FA enabled, the Admin will see an option/link to <STRONG>Delete the 2FA setup</STRONG>, or <STRONG>2FA not Enabled</STRONG> if the user does not have 2FA configured.</P> <P data-renderer-start-pos="3039">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAP2FAAdminEnabled.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6813i8F634874DF6AC346/image-size/large?v=v2&amp;px=999" role="button" title="CAP2FAAdminEnabled.png" alt="CAP2FAAdminEnabled.png" /></span> <P> </P> <P data-renderer-start-pos="3039">&nbsp;</P> <P data-renderer-start-pos="3039"><SPAN>An Admin can help a user that has replaced a phone or deleted their 2FA configuration from their mobile phone and needs to re-establish their 2FA configuration. Click on the <STRONG>Delete 2FA setup</STRONG> link to remove that user’s 2FA status so they can login again with just their login ID and password. Their status will then show <STRONG>2FA not Enabled</STRONG> until the user re-enables it.</SPAN></P> <P data-renderer-start-pos="3039">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAP2FAAdminDisabled.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6814iA1CD60CBAC34AB71/image-size/large?v=v2&amp;px=999" role="button" title="CAP2FAAdminDisabled.png" alt="CAP2FAAdminDisabled.png" /></span> <P> </P> <P data-renderer-start-pos="3039">&nbsp;</P> <P data-renderer-start-pos="3039">&nbsp;</P> </DIV> Tue, 14 Oct 2025 17:36:31 GMT Gary_Wilson 2025-10-14T17:36:31Z https://community.sinch.com/t5/Product-Enhancements/October-2025-Enhancements-to-the-Customer-Administration-Portal/ta-p/18845 <DIV class="lia-message-template-content-zone"> <P><SPAN>On October 17, 2025, the Customer Administration Portal will be updated with enhancements and fixes.</SPAN></P> <P>&nbsp;</P> <H2 id="toc-hId--1333129393">Updates</H2> <P>&nbsp;</P> <H2 id="Customer-Administration-Portal-Admin-ability-to-assist-with-2FA-issues" data-renderer-start-pos="2967">Customer Administration Portal Admin ability to assist with 2FA issues</H2> <P data-renderer-start-pos="3039">A Customer Administration Portal user’s 2FA status will now be shown in the Administration-&gt;Administration and Access section in Atlas. A new label will show whether a user has 2FA enabled or disabled.</P> <P data-renderer-start-pos="3039">When the user has 2FA enabled, the Admin will see an option/link to <STRONG>Delete the 2FA setup</STRONG>, or <STRONG>2FA not Enabled</STRONG> if the user does not have 2FA configured.</P> <P data-renderer-start-pos="3039">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAP2FAAdminEnabled.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6813i8F634874DF6AC346/image-size/large?v=v2&amp;px=999" role="button" title="CAP2FAAdminEnabled.png" alt="CAP2FAAdminEnabled.png" /></span> <P> </P> <P data-renderer-start-pos="3039">&nbsp;</P> <P data-renderer-start-pos="3039"><SPAN>An Admin can help a user that has replaced a phone or deleted their 2FA configuration from their mobile phone and needs to re-establish their 2FA configuration. Click on the <STRONG>Delete 2FA setup</STRONG> link to remove that user’s 2FA status so they can login again with just their login ID and password. Their status will then show <STRONG>2FA not Enabled</STRONG> until the user re-enables it.</SPAN></P> <P data-renderer-start-pos="3039">&nbsp;</P> <span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="CAP2FAAdminDisabled.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/6814iA1CD60CBAC34AB71/image-size/large?v=v2&amp;px=999" role="button" title="CAP2FAAdminDisabled.png" alt="CAP2FAAdminDisabled.png" /></span> <P> </P> <P data-renderer-start-pos="3039">&nbsp;</P> <P data-renderer-start-pos="3039">&nbsp;</P> </DIV> Tue, 14 Oct 2025 17:36:31 GMT https://community.sinch.com/t5/Product-Enhancements/October-2025-Enhancements-to-the-Customer-Administration-Portal/ta-p/18845 Gary_Wilson 2025-10-14T17:36:31Z