October 2025 Enhancements for Atlas

Gary_Wilson — Tue, 14 Oct 2025 17:42:33 GMT

Product changes and fixes for Atlas

On October 17 2025, additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.

Updates - UCaaS

Atlas Admin ability to assist with 2FA issues

An Atlas user’s 2FA status will now be shown in the Administration->User Management section in Atlas. A new column will show whether a user has 2FA enabled or disabled.

An Atlas admin can also help a user that has replaced a phone or deleted their 2FA configuration from their mobile phone and needs to re-establish their 2FA configuration. The delete icon will remove that user’s 2FA status so they can login again with just their login ID and password.

The user can then re-add 2FA to their account.

Preventative measures added to help eliminate accidental %markup price changes

In Partner Setup for both Devices and Products and Services, a new Apply button has been added to the %markup feature. When you enter a value in the %markup field, the change is not made until you click Apply now. If you do use the %markup feature to make price changes, a pop-up dialog will show when you go to update pricing so you are aware that all pricing will be updated based on the % that was entered.

Removing obsolete twitter configuration from Atlas branding

The obsolete twitter configuration is being removed from the Partner Setup->Branding section in Atlas. This will also be removed from the Customer Administration Portal.

Fixed an issue with showing a large number of locations

Fixed an issue in Atlas where pulling up a customer with a very large number of locations would time out loading the Locations section.

Fixed an issue with the Partner Setup Directory Assistance toggle

Fixed an issue on one Residential seat type where the Directory Assistance setting in Partner Setup was not being honored.

Grandstream GXW4216, 4224 and 4248 V1 large port gateways End-of-Sale notice

The V1 models of the Grandstream GXW4216, -4224 and -4248 large port gateways are going End-of-Sale on October 17, 2025. These will be removed from Atlas for new orders but can be used as a Bring Your Own Device (BYOD) option.

The V2 models of the GXW4216, -4224 and -4248 are the go-forward Grandstream large port ATA models and will still be available for ordering.

article October 2025 Enhancements for Atlas in Product Enhancements