April 30 2025 Enhancements for Atlas

Gary_Wilson — Tue, 06 May 2025 21:17:39 GMT

Product changes and fixes for Atlas

On April 30, 2025 , additional feature changes and fixes will be added to the Atlas customer lifecycle management portal to improve user experience and functionality.

Updates

Reminder - Coming soon: Enhanced Call Center Reporting

We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!

Update: the Atlas 2FA feature will be available on May 8th

Atlas 2FA support for logins

The Atlas portal now supports adding 2FA (two-factor authentication) as an extra layer of security for your login. 2FA is supported through the use of mobile authenticator apps like Google Authenticator, Cisco Duo and Microsoft Authenticator. These can be downloaded from the app stores.

To enable this feature, login to your Atlas portal. In the upper is a person icon where your Profile settings are contained. Click the icon.

Next, in the new Two Factor Authentication section, move the slider from Disable to Enable.

Once enabled, a QR code will be displayed.

Use a mobile authentication application like Google Authenticator, Cisco Duo or Microsoft Authenticator to scan the QR code. When you open the app on your mobile phone, the apps typically have a + or +Add option to add a new service. Touch that option, then choose to scan the QR code. The app will then enable your phone’s camera. Aim the camera at the QR code on the screen until the app picks up the QR code. Using a QR code is a quick and easy way to add this to your authenticator app.

The app will add this login to your list and generate a 6-digit code. Enter the code from the app and click Submit in the Enter the code here box. The account will now show Enabled.

The next time you log into Atlas, enter your username and password as normal. Then you will be requested to enter a 6-digit code shown in your authenticator app. Find the code next to the Atlas entry in your list. The codes have a short time-out, so you may need to wait for the next code to be generated before entering and completing your login.