February 2025 Enhancements to the Customer Administration Portal

Bill_Balvanz — Wed, 23 Apr 2025 15:13:37 GMT

On February 24, 2025, the Customer Administration Portal was updated with enhancements and fixes.

Updates - UCaaS and Cloud Business Fax

Coming soon: Enhanced Call Center Reporting

We’re excited to announce that a new and improved Call Center Reporting experience is on the horizon! Designed to provide deeper insights, enhanced analytics, and a more intuitive user interface, this upgrade will offer a powerful, streamlined way to track and optimize call center performance. Stay tuned for more details in the coming weeks as we prepare to roll out this major enhancement. In the meantime, keep an eye on your inbox for onboarding information and key transition dates!

CAP password rules help info has been updated

The Customer Administration Portal password rules help text will be updated to reflect a change:

Password cannot be any of the last 4 passwords

Fixes - UCaaS

Fixed issue on device swaps for hoteling

Fixed an issue where the Guest buttons on phones were not being re-applied when a new device was swapped onto a seat that had hoteling active.

Fixed issue on device swaps for call center

Fixed an issue where the Agent buttons on phones were not being re-applied when a new device was swapped onto a seat that had call center features active.

Fixed issue on BLF creation for Sinch Calling with Webex seats

When a user is provisioned for only the Sinch Calling with Webex client and no desk phone, creating Busy Lamp Field (BLF) entries was not being allowed. This has been fixed.

Fixed an issue where failed sent faxes could not be deleted

If a fax failed to be sent, the entry could not be deleted in the fax account list. This has now been fixed.

Fixed issue where a user was not being listed in call recording assignment list

Fixed isolated issue that was sometimes causing a specific user to not be listed in the drop down of available users to assign call recording to.

Fixed issue with editing user level settings for large customer accounts

Fixed an issue for large enterprises that was causing user level settings to not load so they could be updated.

Fixed Hosted Fax/Cloud Business Fax email issue

Fixed an issue where a user would get multiple fax delivered emails when using email-to-fax and sending to multiple numbers in the To field.

article February 2025 Enhancements to the Customer Administration Portal in Product Enhancements