https://community.sinch.com/t5/UCaaS-Devices/Call-Center-Actions/ta-p/16333 <DIV class="lia-message-template-content-zone"> <H3>How to use your device or messaging client in a call center</H3> <P>As an agent in a call center queue, you have certain functions that you can perform using your desktop phone or messaging soft client. Within a call center, normal procedures apply, and<SPAN>&nbsp;</SPAN><A href="https://community.sinch.com/t5/Devices/Core-Phone-System-Procedures-and-Processes/ta-p/16335" target="_blank" rel="noopener">you </A></P> <P><A href="https://community.sinch.com/t5/Devices/Core-Phone-System-Procedures-and-Processes/ta-p/16335" target="_blank" rel="noopener">can find these here</A>. For call center specific functions, see below:</P> <P>&nbsp;</P> <H3>Sign in / Sign out</H3> <P>&nbsp;</P> <P><STRONG>On the device:</STRONG></P> <UL> <LI>Press the ASIGNIN softkey (may need to press NEXT) to sign in to take calls in all of the call queues to which you are an agent</LI> <LI>Press the ASIGNOUT softkey (may need to press NEXT) to no longer appear in call queues.</LI> </UL> <P><STRONG>On the messenger client:</STRONG></P> <UL> <LI>Go to the Preferences section, then the Services drop-down</LI> <LI>Select Queue availability (Sign-In, Available, Unavailable, Wrap-up, Sign-Out).<BR /><BR /></LI> </UL> <H3>Set Availability Status</H3> <P>&nbsp;</P> <P><STRONG>On the device:</STRONG></P> <UL> <LI>Press the UNAVAILABLE softkey (you may need to press NEXT) to make yourself unable to take calls temporarily&nbsp;</LI> <LI>Press the AVAILABLE softkey (you may need to press NEXT) to make yourself able to take calls again.</LI> </UL> <P><STRONG>On the messenger client:</STRONG></P> <UL> <LI>Go to the Preferences section, then the Services drop-down</LI> <LI>Select the Queue of which you are a member</LI> <LI>Select In or Out from the drop-down menu.</LI> </UL> </DIV> Fri, 11 Oct 2024 14:40:28 GMT Shahzad_Ismail 2024-10-11T14:40:28Z https://community.sinch.com/t5/UCaaS-Devices/Call-Center-Actions/ta-p/16333 <DIV class="lia-message-template-content-zone"> <H3>How to use your device or messaging client in a call center</H3> <P>As an agent in a call center queue, you have certain functions that you can perform using your desktop phone or messaging soft client. Within a call center, normal procedures apply, and<SPAN>&nbsp;</SPAN><A href="https://community.sinch.com/t5/Devices/Core-Phone-System-Procedures-and-Processes/ta-p/16335" target="_blank" rel="noopener">you </A></P> <P><A href="https://community.sinch.com/t5/Devices/Core-Phone-System-Procedures-and-Processes/ta-p/16335" target="_blank" rel="noopener">can find these here</A>. For call center specific functions, see below:</P> <P>&nbsp;</P> <H3>Sign in / Sign out</H3> <P>&nbsp;</P> <P><STRONG>On the device:</STRONG></P> <UL> <LI>Press the ASIGNIN softkey (may need to press NEXT) to sign in to take calls in all of the call queues to which you are an agent</LI> <LI>Press the ASIGNOUT softkey (may need to press NEXT) to no longer appear in call queues.</LI> </UL> <P><STRONG>On the messenger client:</STRONG></P> <UL> <LI>Go to the Preferences section, then the Services drop-down</LI> <LI>Select Queue availability (Sign-In, Available, Unavailable, Wrap-up, Sign-Out).<BR /><BR /></LI> </UL> <H3>Set Availability Status</H3> <P>&nbsp;</P> <P><STRONG>On the device:</STRONG></P> <UL> <LI>Press the UNAVAILABLE softkey (you may need to press NEXT) to make yourself unable to take calls temporarily&nbsp;</LI> <LI>Press the AVAILABLE softkey (you may need to press NEXT) to make yourself able to take calls again.</LI> </UL> <P><STRONG>On the messenger client:</STRONG></P> <UL> <LI>Go to the Preferences section, then the Services drop-down</LI> <LI>Select the Queue of which you are a member</LI> <LI>Select In or Out from the drop-down menu.</LI> </UL> </DIV> Fri, 11 Oct 2024 14:40:28 GMT https://community.sinch.com/t5/UCaaS-Devices/Call-Center-Actions/ta-p/16333 Shahzad_Ismail 2024-10-11T14:40:28Z