Voicemail Guide

Bill_Balvanz — Wed, 20 Nov 2024 10:34:35 GMT

Setting Up and Using Voicemail from Your Device

First Time Setup

Dial the voice portal number/extension, or the message key on the handset, then:

If requested, enter your phone extension.
Listen to the voice prompts.
Enter a new passcode at the prompt.
Re-enter your passcode at the prompt.
Record your name at the prompt.
Press #.

Your VM is now initialized.

After initial Set-up

From Your Phone:

Press the “Messages” key or dial *62
Input your password

From another IP Phone in your organization:

Press the “Messages” key.
Press “*”.
Input your extension.
Input your password.

From a Phone outside your organization to the voice portal:

Dial the Voice Portal number.
Input your extension.
Input your password.

From a Phone outside your organization to your extension:

Dial your phone number.
Press “*”.
Input your extension.
Input your password.

Sample “No Answer” greeting:

o This is Mary Smith and you’ve reached my voicemail on

Monday March 16.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o Thank you for calling.

Sample “Busy” greeting:

o This is Mary Smith and you’ve reached my voicemail because I’m on my phone.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o Thank you for calling.

Sample “Extended Away” greeting:

o This is Mary Smith and you’ve reached my voicemail because I’m away from the office during the week of

August 3 through 7.

o To leave me a message, press pound or wait for the tone.

o To reach our operator, press 0.

o I will answer voice messages on August 10 upon my return to the office.

o Thank you for calling.

Voice Portal Main Menu

The Voice Portal Main Menu contains the following options:

Access Voice Messaging†
Change CommPilot Express Profile †
Record Greetings †
Change Call Forwarding Options †
Record Announcements
Make Calls †
Access Flexible Seating/Hoteling †
Change Passcode
Exit
# Repeat menu

† These options are provided only if their services have been assigned to you.

Voice Messaging

1 Access Play Messages menu

2 Access Change Busy Greeting menu

3 Access Change No Answer Greeting menu

4 Access Change Extended Away Greeting menu

5 Access Compose Message menu

7 Access Delete All Messages menu

Passcode (optional)

Personalized Name (optional)

8 Access Message Deposit menu †

* Return to previous menu

# Repeat menu

Change Busy Greeting Menu

1 Record new Busy Greeting

2 Listen to current Busy Greeting

3 Revert to system default Busy Greeting

* Return to Voice Messaging Main

# Repeat menu

Change No Answer Greeting Menu

1 Record new No Answer Greeting

2 Listen to current No Answer Greeting

3 Revert to system default No Answer Greeting

* Return to previous menu

# Repeat menu

Change Extended Away Greeting Menu

1 Activate Extended Away Greeting

2 Deactivate Extended Away Greeting

3 Record new Extended Away Greeting

4 Listen to current Extended Away Greeting

* Return to previous menu

# Repeat menu

Note: Extended Away is a special type of no-answer greeting. Therefore, activating the Extended Away greeting automatically deactivates the No Answer greeting and deactivating the Extended Away greeting, activates the No Answer greeting.

article Voicemail Guide in UCaaS Devices

Voicemail Guide

Setting Up and Using Voicemail from Your Device

First Time Setup

After initial Set-up

Voice Portal Main Menu