https://community.sinch.com/t5/Atlas-Partner-Portal/Removing-Hosted-Seats-in-Atlas/ta-p/17192 <DIV class="lia-message-template-content-zone"> <P>&nbsp;</P> <DIV class="hs-callout-type-warning" data-hs-callout-type="warning"> <P><EM>Removing a seat is a terminal action. It cannot be undone once it has been submitted.</EM></P> <P>&nbsp;</P> </DIV> <DIV class="hs-responsive-embed-wrapper hs-responsive-embed"> <DIV class="hs-responsive-embed-inner-wrapper"><IFRAME src="https://fast.wistia.net/embed/iframe/64v277tk4t" width="640" height="360" allowfullscreen="allowfullscreen" class="hs-responsive-embed-iframe" data-service="wistia" data-mce-fragment="1"></IFRAME></DIV> <DIV class="hs-responsive-embed-inner-wrapper">&nbsp;</DIV> </DIV> <OL> <LI>In Atlas, navigate to the Customers tab</LI> <LI>Search for and select the desired customer to open the Customer page</LI> <LI>Scroll down to the Features &amp; Services section, then select the Seat Packages tab</LI> <LI>Check the box in front of the seat or seats you wish to remove</LI> <LI>Press the Remove button at the bottom of the section</LI> <LI>Select if you want to retain the number, if you are porting the number out, or if you just want it to go into aging status as normal</LI> <LI>Confirm your selection</LI> </OL> <P>&nbsp;</P> <P>The seats will now be locked and unable to have further changes ordered for them (you will see a red lock icon). After a few minutes (usually 5 or so) the seats will be removed entirely.</P> </DIV> Thu, 14 Nov 2024 15:49:35 GMT Bill_Balvanz 2024-11-14T15:49:35Z https://community.sinch.com/t5/Atlas-Partner-Portal/Removing-Hosted-Seats-in-Atlas/ta-p/17192 <DIV class="lia-message-template-content-zone"> <P>&nbsp;</P> <DIV class="hs-callout-type-warning" data-hs-callout-type="warning"> <P><EM>Removing a seat is a terminal action. It cannot be undone once it has been submitted.</EM></P> <P>&nbsp;</P> </DIV> <DIV class="hs-responsive-embed-wrapper hs-responsive-embed"> <DIV class="hs-responsive-embed-inner-wrapper"><IFRAME src="https://fast.wistia.net/embed/iframe/64v277tk4t" width="640" height="360" allowfullscreen="allowfullscreen" class="hs-responsive-embed-iframe" data-service="wistia" data-mce-fragment="1"></IFRAME></DIV> <DIV class="hs-responsive-embed-inner-wrapper">&nbsp;</DIV> </DIV> <OL> <LI>In Atlas, navigate to the Customers tab</LI> <LI>Search for and select the desired customer to open the Customer page</LI> <LI>Scroll down to the Features &amp; Services section, then select the Seat Packages tab</LI> <LI>Check the box in front of the seat or seats you wish to remove</LI> <LI>Press the Remove button at the bottom of the section</LI> <LI>Select if you want to retain the number, if you are porting the number out, or if you just want it to go into aging status as normal</LI> <LI>Confirm your selection</LI> </OL> <P>&nbsp;</P> <P>The seats will now be locked and unable to have further changes ordered for them (you will see a red lock icon). After a few minutes (usually 5 or so) the seats will be removed entirely.</P> </DIV> Thu, 14 Nov 2024 15:49:35 GMT https://community.sinch.com/t5/Atlas-Partner-Portal/Removing-Hosted-Seats-in-Atlas/ta-p/17192 Bill_Balvanz 2024-11-14T15:49:35Z