https://community.sinch.com/t5/Atlas-Partner-Portal/Resend-Password-to-Residential-Customer/ta-p/16699 <DIV class="lia-message-template-content-zone"> <P>If a residential customer has failed to set up their login and password to their Residential Customer Admin Portal, you can send them a new welcome email with the Reset Password button by doing the following:</P> <P>&nbsp;</P> <P>1. In Atlas, navigate to the Customer tab and look up the residential customer</P> <P>2. Make sure you are on the Services drop-down</P> <P>3. Press the "Reset Password" button under the Actions column</P> <P>&nbsp;</P> <DIV class="hs-callout-type-tip" data-hs-callout-type="tip"> <P>Ensure the customer's email address is correct and current in the Customer Address section at the top of the page, under Customer Details.</P> <P>&nbsp;</P> </DIV> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_0-1730217441352.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5548iC6B30FA35DA2BBBF/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_0-1730217441352.png" alt="Alexander_Mair_0-1730217441352.png" /></span> <P>&nbsp;</P> <P>&nbsp;</P> </DIV> Tue, 29 Oct 2024 15:59:01 GMT Alexander_Mair 2024-10-29T15:59:01Z https://community.sinch.com/t5/Atlas-Partner-Portal/Resend-Password-to-Residential-Customer/ta-p/16699 <DIV class="lia-message-template-content-zone"> <P>If a residential customer has failed to set up their login and password to their Residential Customer Admin Portal, you can send them a new welcome email with the Reset Password button by doing the following:</P> <P>&nbsp;</P> <P>1. In Atlas, navigate to the Customer tab and look up the residential customer</P> <P>2. Make sure you are on the Services drop-down</P> <P>3. Press the "Reset Password" button under the Actions column</P> <P>&nbsp;</P> <DIV class="hs-callout-type-tip" data-hs-callout-type="tip"> <P>Ensure the customer's email address is correct and current in the Customer Address section at the top of the page, under Customer Details.</P> <P>&nbsp;</P> </DIV> <span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Alexander_Mair_0-1730217441352.png" style="width: 999px;"><img src="https://community.sinch.com/t5/image/serverpage/image-id/5548iC6B30FA35DA2BBBF/image-size/large?v=v2&amp;px=999" role="button" title="Alexander_Mair_0-1730217441352.png" alt="Alexander_Mair_0-1730217441352.png" /></span> <P>&nbsp;</P> <P>&nbsp;</P> </DIV> Tue, 29 Oct 2024 15:59:01 GMT https://community.sinch.com/t5/Atlas-Partner-Portal/Resend-Password-to-Residential-Customer/ta-p/16699 Alexander_Mair 2024-10-29T15:59:01Z