https://community.sinch.com/t5/General-Support/Sinch-SLAs/m-p/9141#M10 <P><STRONG>&nbsp;</STRONG></P> <P>For information about Sinch SLAs, please refer to the&nbsp;<SPAN><A href="https://www.sinch.com/messaging-service-level-agreement-sla/" target="_blank" rel="noopener">Messaging Service Level Agreement (SLA)</A></SPAN><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Important Notes: </STRONG></P> <UL> <LI><EM>These SLAs are only for customers with a service contract.</EM></LI> <LI><EM>We do not have SLAs for online (cloud/self-sign up customers). If you are an online customer, to contact support you can create a support&nbsp;ticket using our ticket portal:&nbsp;</EM><EM><A title="Original URL: https://support.sinch.com/ Click to follow link." href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.sinch.com%2F&amp;data=05%7C02%7Cshahzad.ismail%40sinch.com%7C75008ff9c1bd4e950e6308de2134a2cf%7C3b518aae89214a7b8497619d756ce20e%7C0%7C0%7C638984707152067597%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Y2%2BH7BnSeY65d%2FSOVJLbqO9FBXHrgNn8YAl4jDD61hk%3D&amp;reserved=0" data-outlook-id="f60ee48c-7551-49c6-91a5-a04c2133ddba" target="_blank">https://support.sinch.com/</A></EM><EM>. Be rest assured that we will always endeavour to support your request as quickly as possible.</EM></LI> </UL> Tue, 11 Nov 2025 16:03:00 GMT StefanSkedeback 2025-11-11T16:03:00Z https://community.sinch.com/t5/General-Support/Sinch-SLAs/m-p/9141#M10 <P><STRONG>&nbsp;</STRONG></P> <P>For information about Sinch SLAs, please refer to the&nbsp;<SPAN><A href="https://www.sinch.com/messaging-service-level-agreement-sla/" target="_blank" rel="noopener">Messaging Service Level Agreement (SLA)</A></SPAN><SPAN>.</SPAN></P> <P>&nbsp;</P> <P><STRONG>Important Notes: </STRONG></P> <UL> <LI><EM>These SLAs are only for customers with a service contract.</EM></LI> <LI><EM>We do not have SLAs for online (cloud/self-sign up customers). If you are an online customer, to contact support you can create a support&nbsp;ticket using our ticket portal:&nbsp;</EM><EM><A title="Original URL: https://support.sinch.com/ Click to follow link." href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsupport.sinch.com%2F&amp;data=05%7C02%7Cshahzad.ismail%40sinch.com%7C75008ff9c1bd4e950e6308de2134a2cf%7C3b518aae89214a7b8497619d756ce20e%7C0%7C0%7C638984707152067597%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=Y2%2BH7BnSeY65d%2FSOVJLbqO9FBXHrgNn8YAl4jDD61hk%3D&amp;reserved=0" data-outlook-id="f60ee48c-7551-49c6-91a5-a04c2133ddba" target="_blank">https://support.sinch.com/</A></EM><EM>. Be rest assured that we will always endeavour to support your request as quickly as possible.</EM></LI> </UL> Tue, 11 Nov 2025 16:03:00 GMT https://community.sinch.com/t5/General-Support/Sinch-SLAs/m-p/9141#M10 StefanSkedeback 2025-11-11T16:03:00Z