Trying to update a Call with a runMenu action

beaver — Mon, 24 Nov 2025 16:15:37 GMT

I have custom callouts with async AMD activated.

When I receive a Notify event indicating a human has answered, I update the call (via https://sinch.redocly.app/docs/voice/api-reference/voice/calls/calling_updatecall) with this SVAML:

{ "action": { "name": "runMenu", "locale": "Gabrielle", "mainMenu": "api_call_menu", "menus": [ { "id": "api_call_menu", "options": [ {"action": "return(confirm)", "dtmf": 1}, {"action": "return(cancel)", "dtmf": 2}, {"action": "return(surprise)", "dtmf": 3} ], "mainPrompt": "#ssml[<speak><prosody rate='slow'>Bonjour, comment allez-vous? Pour confirmer faites le 1. Pour annuler faites le 2. Pour une surprise, faites le 3.</prosody></speak>]", "repeats": 3 } ] } }

This exact SVAML was working perfectly before activating async AMD. Now the call update fails with this error:

Unknown SVAML action 'runMenu'

Re: Trying to update a Call with a runMenu action

Shahzad_Ismail — Tue, 25 Nov 2025 10:17:41 GMT

Hi Pier-Olivier,

For this type of issue we recommend you contact Sinch Support. The linked article provides comprehensive instructions on how to create a support ticket.

Thanks and kind regards,

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Trying to update a Call with a runMenu action

Re: Trying to update a Call with a runMenu action