topic SIP Upgrade Request in Discussion Forum

SIP Upgrade Request

guige666 — Thu, 30 Oct 2025 13:23:30 GMT

Hello,
I have already discussed this in a previous meeting, and I was told that the upgrade would be completed on the same day. However, I have not received any updates so far.
Could you please check the status and provide me with an update?
Thank you.

Re: SIP Upgrade Request

Jukka — Thu, 30 Oct 2025 13:28:57 GMT

Hi,

could you please share what product we are talking about? If we are speaking about Contact Pro, then we recommend to post customer specific questions via ticketing portal. You can find instructions for ticket creation in another community article.
BR,
Jukka

Re: SIP Upgrade Request

guige666 — Thu, 30 Oct 2025 14:01:33 GMT

Sinch Elastic SIP Trunking

Re: SIP Upgrade Request

Jukka — Thu, 30 Oct 2025 14:42:57 GMT

Thank you for clarifying. This part of community is for Sinch Contact Pro product and I will ask this discussion to be moved into correct place.

Re: SIP Upgrade Request

guige666 — Thu, 30 Oct 2025 15:53:59 GMT

Re: SIP Upgrade Request

Shahzad_Ismail — Thu, 30 Oct 2025 16:44:06 GMT

If you have not already done so please raise a support ticket, or if you have already done so, please follow up on your support ticket - they will be able to best advise you.

Thanks and kind regards,