https://community.sinch.com/t5/Discussion-Forum/Recharge-Unsuccessful/m-p/18867#M866 <P>Hello, I’ve tried to recharge several times, but it always fails. Even when the payment goes through, the amount is refunded back to me. Could you please check what the problem is and let me know how to fix it? Thank you.</P> Wed, 22 Oct 2025 03:05:21 GMT guige666 2025-10-22T03:05:21Z https://community.sinch.com/t5/Discussion-Forum/Recharge-Unsuccessful/m-p/18867#M866 <P>Hello, I’ve tried to recharge several times, but it always fails. Even when the payment goes through, the amount is refunded back to me. Could you please check what the problem is and let me know how to fix it? Thank you.</P> Wed, 22 Oct 2025 03:05:21 GMT https://community.sinch.com/t5/Discussion-Forum/Recharge-Unsuccessful/m-p/18867#M866 guige666 2025-10-22T03:05:21Z https://community.sinch.com/t5/Discussion-Forum/Recharge-Unsuccessful/m-p/18869#M867 <P>Hi Wei,</P> <P>&nbsp;</P> <P>If you are useing automatic recharge then please refer to the following support article:&nbsp;<A href="https://community.sinch.com/t5/Billing-Pricing/Why-is-Automatic-Recharge-not-working/ta-p/18591" target="_blank" rel="noopener">https://community.sinch.com/t5/Billing-Pricing/Why-is-Automatic-Recharge-not-working/ta-p/18591</A>&nbsp;.</P> <P>&nbsp;</P> <P>If you are having issue trying to add credit to your account - please contact the<SPAN>&nbsp;</SPAN><A href="mailto:onlineteam@sinch.com" target="_blank" rel="noopener nofollow noreferrer">Online Support team</A><SPAN>&nbsp;</SPAN>for assistance.<BR /><BR />Thanks and kind regards,</P> Wed, 22 Oct 2025 08:24:20 GMT https://community.sinch.com/t5/Discussion-Forum/Recharge-Unsuccessful/m-p/18869#M867 Shahzad_Ismail 2025-10-22T08:24:20Z