topic Keyboard Shortcuts OfficeXtend in Discussion Forum

Keyboard Shortcuts OfficeXtend

jennifer-clark — Fri, 30 May 2025 20:59:45 GMT

We just onboarded to the call center/receptionist system. I prefer to use the OfficeXtend soft client on my PC instead of a handset and was wondering if there were any keyboard shortcuts to answer calls?

I looked through the community and user guides but didn't see anything that worked.

Thanks

Re: Keyboard Shortcuts OfficeXtend

Gary_Wilson — Thu, 05 Jun 2025 19:45:10 GMT

The client does not support any keyboard shortcuts. However, various Poly/Plantronics and Yealink headsets are supported. I use a Yealink WH62 USB/DECT headset and can answer/hangup calls by pressing the button on the left side of the headset when the client is ringing. This may be an option for you if you are using a headset.

Re: Keyboard Shortcuts OfficeXtend

jennifer-clark — Thu, 05 Jun 2025 19:32:06 GMT

Thanks for the suggestion Gary. I'm using Apple AirPods Pro for my headset and pressing them doesn't answer a call on the OfficeXtend soft client like it does on my iPhone so I was hoping for a keyboard shortcut.