topic Re: Callouts with answering machine detection, fail with a runMenu in Discussion Forum

Callouts with answering machine detection, fail with a runMenu

beaver — Thu, 03 Oct 2024 16:06:16 GMT

Hi,

I'm having some difficulty with my callouts request with an AMD. I have setup my custom callouts with this ice:

%{ name: "connectPstn", number: "phone number", maxDuration: 240, amd: %{ enabled: true, async: false }, locale: "Gabrielle" },

I also have a simple instruction to set a cookie.

I correctly receive the ACE callback with the amd in the payload. I can easily hangup if the amd status is a machine.

But when a human answer, if the svaml that I return contains a simple say instruction it works perfectly fine.
But if I return a runMenu action, the menu is never trigger and the call hangup.

Here the svaml:

%{ instructions: [ %{ name: "say", text: "Bonjour, passé une agréable journée", locale: "Gabrielle" } ], action: %{ name: "runMenu", locale: "Gabrielle", menus: [ %{ id: "main", mainPrompt: "Bonjour, passé une agréable journée, faites le 1 ou le 2", repeats: 3, options: [ %{dtmf: 1, action: "return(callee_one)"}, %{dtmf: 2, action: "return(callee_two)"} ] } ] } }

Re: Callouts with answering machine detection, fail with a runMenu

Alex_Sberna — Thu, 03 Oct 2024 16:13:20 GMT

Hi,

The issue is that the runMenu action isn't configured properly. You're missing the `mainMenu` property that tells what menu to run first.

%{ instructions: [ %{ name: "say", text: "Bonjour, passé une agréable journée", locale: "Gabrielle" } ], action: %{ name: "runMenu", locale: "Gabrielle", mainMenu: "main", menus: [ %{ id: "main", mainPrompt: "Bonjour, passé une agréable journée, faites le 1 ou le 2", repeats: 3, options: [ %{dtmf: 1, action: "return(callee_one)"}, %{dtmf: 2, action: "return(callee_two)"} ] } ] } }

Thanks,

Re: Callouts with answering machine detection, fail with a runMenu

beaver — Thu, 03 Oct 2024 17:02:51 GMT

Pretty sure it is not require and default to "main".

I did try with it to be sure, and still fail

Re: Callouts with answering machine detection, fail with a runMenu

beaver — Thu, 03 Oct 2024 17:31:02 GMT

Looks like I had another typo, now working.