topic Re: Is there a way to use SSML in SVAML instructions ? in Discussion Forum

Is there a way to use SSML in SVAML instructions ?

beaver — Fri, 27 Sep 2024 18:05:08 GMT

Hello,

I use #ssml prosody to slow the rate of my call in my runMenu action. However, once the caller has made their selection, I have a simple goodbye message in a say instruction. I would like that goodbye message to be at the same rate. Is there a way to use SSML in a say instruction?

Re: Is there a way to use SSML in SVAML instructions ?

Alex_Sberna — Fri, 27 Sep 2024 18:38:03 GMT

Hi,

Yes, you can use SSML in pretty much any of the `prompt` or text `fields`, in the SVAML actions and instructions. You would just supply the SSML syntax within the the text field, as demonstrated by this article.

Thanks,

Re: Is there a way to use SSML in SVAML instructions ?

beaver — Sat, 28 Sep 2024 23:31:40 GMT

Hi,

I tried the exact same ssml syntax that I use in my run menu, like this:

%{name: "say", text: "#ssml[<speak><prosody rate='slow'><lang xml:lang='en-US'>Message</lang></prosody></speak>]"}

The call literaly say "Hashtag ssm speak prosody rate equal etc..."

Thanks

Re: Is there a way to use SSML in SVAML instructions ?

Alex_Sberna — Mon, 30 Sep 2024 15:26:46 GMT

Hi,

You are absolutely correct! Sorry about that. I completely forgot that `say` is only for plain text and doesn't support SSML. For SSML usage, you should use the `playFiles` instruction, as in this example:

%{name: "playFiles", ids: ["#ssml[<speak><prosody rate='slow'><lang xml:lang='en-US'>Message</lang></prosody></speak>]"], locale: "en-US"}

Sorry for the inconvenience and let me know if there're any other questions.

Thanks,

Re: Is there a way to use SSML in SVAML instructions ?

beaver — Mon, 30 Sep 2024 17:39:20 GMT

Awesome !

Works just fine ! thanks