topic Re: Error receiving push notifications in Discussion Forum

Error receiving push notifications

descoba — Sat, 14 Sep 2024 20:37:14 GMT

I am fixing issues with an old Android application written in Kotlin that uses the Sinch service for video calls. However, when FCM was updated, I could no longer receive the notification for an incoming call. Could you help me with the steps to update Firebase data so I can receive these notifications again?

Re: Error receiving push notifications

Alex_Sberna — Mon, 16 Sep 2024 13:33:00 GMT

Hi descoba,

Recently FCM was updated to use OAuth2 security. This migration guide should show you everything you need to do to get your service working again: https://developers.sinch.com/docs/in-app-calling/android/migration-to-fcm-v1/

Let me know if you have any further questions.

Thanks,

Re: Error receiving push notifications

descoba — Tue, 17 Sep 2024 02:40:56 GMT

Hi Alex, thank you very much for your response

I was able to implement my endpoints in the backend according to the guide you shared with me. However, I have a question: do I need to modify something in my Android application compared to how it worked with the previous version of FCM? I’m still not receiving my call notifications

Re: Error receiving push notifications

Alex_Sberna — Tue, 17 Sep 2024 16:47:49 GMT

I believe so, yes. This FAQ from google has more information about the deprecated endpoints and what endpoints you should be targeting instead: https://firebase.google.com/support/faq#fcm-23-deprecation

Re: Error receiving push notifications

descoba — Wed, 25 Sep 2024 03:32:29 GMT

Hello Alex, thanks again for your response. I am using the SDK in my Android Kotlin app, so I am not sending notifications through the endpoint, but directly from the callUser function.

fun callUser(user_id: String): Call? { val sinchClient = sinchClient ?: throw RuntimeException("Sinch Client is not created") return sinchClient.callController.callUser(user_id, MediaConstraints(true)) }

I have implemented everything from the push examples and the documentation, but I’m not sure if I’m missing something since I haven’t been able to receive calls.

Re: Error receiving push notifications

descoba — Thu, 26 Sep 2024 18:39:56 GMT

Hi Alex, sorry for the inconvenience. Any updates?

Re: Error receiving push notifications

Alex_Sberna — Thu, 26 Sep 2024 18:48:47 GMT

Hi, no inconvenience! Sorry for taking so long to get back with you.

I conferred with the team and they suggested something else might be going on, so they said you should open up a support ticket. The support specialists will be better able to help you troubleshoot and check things.

Thanks,