How to create a multiple locale menu?

Etienne — Mon, 09 Sep 2024 20:52:19 GMT

Hi,

I'm trying to make a multiple locale menu with the voice API using TTS and SVAML. This is something pretty typical, the call start with a message in french that prompt the user to press 1 to continue in french and then a message in english that prompt the user to press 2 to continue in english. In order for the voice to be understandable i have to use two locale, so i tried something like this:

ace = %{ instructions: [ %{name: "say", text: "Bonjour ceci est un appel de #{caller}.", locale: locale_fr}, %{name: "say", text: "This a call from #{caller}.", locale: locale_en}, %{name: "say", text: "Pour le service en français faite le 1.", locale: locale_fr}, %{name: "say", text: "For service in English press 2.", locale: locale_en} ], action: %{ name: "runMenu", locale: locale_fr, menus: [ %{ id: "main", options: [ %{dtmf: 1, action: "menu(fr)"}, %{dtmf: 2, action: "menu(en)"} ] }, # The rest of the menus definition. ] } }

This is elixir code but should be easy to understand. `%{}` are map ( object )

This is working fine except for one major issue, if we press a number before the "say" instructions are finish, the call end.

So if we press 1 as soon as we here to press 1 for service in french the call hang up.

I'm guessing this is because we are not yet in the `runMenu` action. Is there a way to prevent this?
I can't really put all of my text in the `mainPrompt` field of the "main" menu because i can only choose one locale and it will be either incomprehensible in french or in english.

Thank you!

Re: How to create a multiple locale menu?

Alex_Sberna — Mon, 09 Sep 2024 21:39:30 GMT

Hi Etienne,

The runMenu mainPrompt field supports using SSML, so you could mix two different languages in the same prompt.

ace = %{ action: %{ name: "runMenu", mainPrompt: "#ssml[<speak><lang xml:lang='fr-FR'>Bonjour ceci est un appel de #{caller}. Pour le service en français faite le 1.</lang><lang xml:lang='en-UK'>This a call from #{caller}. For service in English press 2.</lang></speak>]" menus: [ %{ id: "main", options: [ %{dtmf: 1, action: "menu(fr)"}, %{dtmf: 2, action: "menu(en)"} ] }, # The rest of the menus definition. ] } }

This should work for you. You can read more about how to use SSML here.

Let me know if you have any other questions!

Thanks,

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How to create a multiple locale menu?

Re: How to create a multiple locale menu?