topic Issue with Delivery Delays in Sinch SMS API for High-Volume Campaigns in Discussion Forum

Issue with Delivery Delays in Sinch SMS API for High-Volume Campaigns

AlleneBrick — Tue, 13 Aug 2024 11:47:08 GMT

I’ve been using Sinch's SMS API for a high-volume marketing campaign, but I’m encountering significant delivery delays when sending bulk messages. The delays are affecting the campaign’s effectiveness, as time-sensitive messages aren’t reaching customers promptly.

Has anyone else experienced similar issues with high-volume SMS campaigns? Are there any settings or best practices within Sinch that could help mitigate these delays?

Any advice would be greatly appreciated!
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Re: Issue with Delivery Delays in Sinch SMS API for High-Volume Campaigns

Alexander_Mair — Mon, 12 Aug 2024 08:55:52 GMT

Thank you for you query Allene, we're sorry to hear that you are experiencing difficulties using Sinch. The issue could be with your TPS. TPS stands for Transactions Per Second and measures the amount of messages that can be sent through your account in a given time frame. A low TPS could make it difficult to send a high volume of messages quickly.

As a next step, we would recommend you raise a ticket with the support team to confirm that low TPS is causing the issue.

Thanks and kind regards,