topic Re: SMS Verification in Discussion Forum

SMS Verification

QwertyMC — Fri, 21 Jun 2024 22:34:00 GMT

Hi,

I am having trouble setting the template for verification messages. The docs state passing smsOptions object, which i do like this:

"method": "sms",

"smsOptions": {

"template": "My test code is {{CODE}}"

}

However it never applies the custom template.

Any help would be appreciated.

Re: SMS Verification

Alex_Sberna — Fri, 21 Jun 2024 02:24:20 GMT

Hi QwertyMC,

Sorry to hear you're having issues. I've reached out to the Verification team for assistance and I'll let you know what I hear from them.

Thanks,

Re: SMS Verification

Alex_Sberna — Fri, 21 Jun 2024 14:07:55 GMT

I heard back from the team and apparently that ability to adjust the custom template in the request is something that is disabled in certain countries. Without knowing what country you are in, this is what I think is happening here. In this case, to have a custom template applied, you would need to contact support or your account manager to make this change.

Thanks for reaching out and let me know if you have any other questions or concerns.

Re: SMS Verification

QwertyMC — Fri, 21 Jun 2024 14:16:19 GMT

I am in USA and just opened the account as a trial to see if your offering worked for us. We do not have an account manager.

Re: SMS Verification

naishade — Fri, 21 Jun 2024 18:02:44 GMT

Hey! running into the same issue and confirmed by entering mutliple numbers from different countries. Also based in the US. Really unfortunate as this is kind of a core feature for us and spent lots of time going through the documentation scratching our heads without knowing it wasn't possible 😕

Re: SMS Verification

naishade — Fri, 21 Jun 2024 18:07:15 GMT

Alex, can you confirm that its possible to make an SMS template for US numbers via an account manager?

Re: SMS Verification

Alex_Sberna — Fri, 21 Jun 2024 18:24:22 GMT

If you have an account manager, they can enable this for you if you contact them. If you are a self-service customer without an account manager, the best solution is to open a ticket with our online team and it will be routed to the right team to assist you.

Re: SMS Verification

Alex_Sberna — Fri, 21 Jun 2024 18:25:46 GMT

If you open a support ticket with our online team, they will be able to assist you in configuring the custom SMS template.

Re: SMS Verification

naishade — Fri, 21 Jun 2024 18:31:22 GMT

Thank you!