topic Re: Looking for assistance on porting a number that lists Sinch Voice as losing carrier in Discussion Forum

Looking for assistance on porting a number that lists Sinch Voice as losing carrier

calmt — Thu, 30 May 2024 08:37:55 GMT

Is there someone at Sinch who can contact me about possibly assisting with getting a number ported. Long story short, the voice company we were using seems to have went out of business and is no longer reachable for us to assist with the port. The phone number we had with that voice company also now rings as busy when dialing it. Sinch is listed as the losing carrier on the number port request and the request is currently denied and asking for a PIN (we are not sure if we ever received one and can't find one). I am hoping you might be able to assist before we move on and get a new number.

Re: Looking for assistance on porting a number that lists Sinch Voice as losing carrier

Shahzad_Ismail — Fri, 24 May 2024 22:43:27 GMT

Hi,

Let me reach out to one of our experts in the Numbers team to see how best we can assist you.

Thanks and kind regards,

Re: Looking for assistance on porting a number that lists Sinch Voice as losing carrier

calmt — Wed, 29 May 2024 16:36:19 GMT

Hi Shahzad,

Were you able to reach out to one of your experts in the Numbers team to help assist if possible?

Thanks.

Re: Looking for assistance on porting a number that lists Sinch Voice as losing carrier

Shahzad_Ismail — Wed, 29 May 2024 16:39:38 GMT

Sorry we have had a few people out on vacation - so just waiting to hear back from them.

Re: Looking for assistance on porting a number that lists Sinch Voice as losing carrier

Shahzad_Ismail — Thu, 30 May 2024 08:34:37 GMT

Hi,

I have spoken to our Voice team and they have advise that you raise a support ticket. The linked article provides comprehensive instructions on how to create a support ticket.

Please ensure you include the following information in your ticket:

The phone number you are referring to
Any account ID from your Sinch Dashboard.
Additionally, please ensure that your ticket be referred to the RTC Voice Support team.

Thanks and kind regards,

Re: Looking for assistance on porting a number that lists Sinch Voice as losing carrier

calmt — Thu, 30 May 2024 19:20:46 GMT

Thanks Shahzad, I will raise a support ticket.