topic Re: Verification Service - failed to deliver SMS to Russian number in Discussion Forum

Verification Service - failed to deliver SMS to Russian number

dave — Wed, 24 Apr 2024 08:55:56 GMT

Hello Support,

Providing following details for SMS to be delivered using Verification Service.

Both SMS(es) were failed as per the attached Verification report. Please check and let us know what caused the SMS(es) to failed.

VerificationId	UserSpaceId	Method	StartTimestamp	EndTimestamp	Result	Reason	CLI	IdentityType	IdentityEndpoint	Country
018edb7b-997e-57f6-3932-6a2bf64229e3	279880	sms	2024-04-14T07:21:34.3209917	2024-04-14T07:24:53.4287595	FAIL	Expired		number	79871364068	RU

018edb79-17a2-9e9e-76f6-eed566569231

279880

sms

2024-04-14T07:18:49.9971755

2024-04-14T07:21:34.4512906

ABORTED

Failed pending

number

79871364068

Thanks,

Dave

Re: Verification Service - failed to deliver SMS to Russian number

Shahzad_Ismail — Wed, 24 Apr 2024 08:53:48 GMT

Hi Dave,

Firstly apologies for the delay in responding to your question. Our Verification team has looked at your issue and have identified an issue with a supplier. Therefore for this issue to be looked into properly we recommend that you raise a support ticket. The linked article provides comprehensive instructions on how to create a support ticket.

Thanks and kind regards,

Re: Verification Service - failed to deliver SMS to Russian number

dave — Wed, 24 Apr 2024 14:56:19 GMT

Thanks Shahzad,

Pursuing over support ticket.

Dave