topic SMS wrong encoding for some character in Discussion Forum

SMS wrong encoding for some character

net_anu — Wed, 17 Apr 2024 13:42:58 GMT

Hi,

I am using Sinch SMS api in my application. The sms is sending from YOYOPower 4G Switch (EX4). The messages is in either swedish or in norwegian. Some character for example Å, ö encoded to wrong character.

Please see the original message and the message send by SINCH api.

Original sms: Huvudström - ÅTERSTÄLLD Huvudenhet: PÅ 24C

SMS received from SINCH api: HuvudstrÃ¶m - Ã…TERSTÃ„LLD Huvudenhet: PÃ… 24C

Thnaks

Re: SMS wrong encoding for some character

Sam_Williams — Wed, 10 Apr 2024 22:40:59 GMT

Hello, thank you for reaching out!

I've forwarded a description of this issue on to our Product team. Once we have more information, I'll either add a response to this post or message you directly.

In the meantime, I took a look and saw that you provided some information on another, similar issue. Were you using the same service plan ID when you encountered this latest issue? If not, can you let us know the service plan ID associated with this issue?

Thank you again!

Re: SMS wrong encoding for some character

net_anu — Thu, 11 Apr 2024 07:09:20 GMT

Hi,

I am experiencing this error for the same service plan id. The service plan id is fb2dce0d374f4ad589b4aef3869b1943.

The previous error with chinese letter was resolved. and now we are experiencing this issue.

Thanks

Regards

Anuradha

Re: SMS wrong encoding for some character

Sam_Williams — Fri, 12 Apr 2024 15:08:15 GMT

Thank you for confirming!

We've forwarded a description of this issue and your service plan ID on to Support. They are currently investigating this issue for you.

Thank you!