Voice and video call issues

yesino — Thu, 16 Mar 2023 12:07:03 GMT

This is what happens when iPhone members of an application make voice and video calls with iPhone members.

B (To) - The signal rings about 2 times and is automatically disconnected when no voice call is received.

A (Sender) - If the signal continues and B's signal ends automatically, A's signal is also automatically disconnected.

In the meantime, the voice and video call were well connected, but suddenly it's only happening on the iPhone.

How can we solve this?

Thank you.

Re: voice and video call problems

Roland_Ian — Wed, 07 Sep 2022 08:48:23 GMT

Hi,

Sorry to hear you are having issues, please can you open a support ticket for this issue: https://tickets.sinch.com/plugins/servlet/desk/portal/31

We would like you to replicate this issue using the Voice sample apps provided with the SDK and provide us with the XCode logs for the A side of the call.

Regards,

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Voice and video call issues

Re: voice and video call problems